Best Buy — Local services in Los Angeles

Came to best buy with excitement on 4/05/24 to buy a computer for the first time I was greeted at the door by a blue shirt and pointed the direction and assured me a team member would help me and sure enough a lovely girl came and assisted me and I felt like I was in the right place Idid ask for some time so that I'd make a goodchoice on a computer I saw the hp envy 16" U7 and then asked her for more info on what programs it comes she was knowledgeable and I then asked her to give me a few minutesmore that if like to talk to my son about it since it is for him and wshe was happy to do and then I ryrn around and see Jarius the manager roll his eyes at her immediately I I knew he assumedI wasn'tgoingto buy anythingsadly he left a bad taste in my mouthand I ignoredit becauseI knew it was in my best interestto take my time and choosinga good qualitycomputersince I'm planningon keepingit prettymuch forever& after I spoke to my son he liked it and we walked over to her and asked her to check us out and then he proceeded to be friendly and make it seem like he was of any help the whole i was stuck with image of him rolling his eyes assuming i wasn't going get anything unfortunately i made a anotger purchase on 4/18/24 and it was online I received yesterday and like anyone woupd i opened to check it out and noticed the Camara is poor quality and I could bare to settle for it since i like to share pictures on my phone and I reached out top a best buy member online and the conversation was good overall they were glad to refund me for the phone and then I asked if I can take to a store since northridge is close to me they said yes and with that I went to return it a blue shirt helped me out and he had the amount I spent on it on the pin pad and the Jarius the manager decided that he was going to charge me a restock fee of 50.00 because I opened it when it was shipped to me I said I don't feel like thats right for me pay a restock fee since naturally anyone who orders online would open a package to check it out he slammed his pen and didn't like that i said that , thats when the attitude came and it was a total disaster we exchanged loud opinions he has bad customer service skills he said he was not going to approve what the gentleman with the blue shirthad already put in the system which was the amount charged on my card , I've had the phone for less than 24 hours and he wants me to pay 50.00 dollars wow that just wrong maybe he doesn't want his...

Best buy was amazing, their service was great, but out front, there is a bike stand where some unsuspecting victim will have their bike taken because of the bolts being cut, thus making the bike stand deceptive and dangerously useless, sadly just another example of a miserable experience of living in Los Angeles. Good news is it'll probably be fixed after the city repairs the large hole in the middle of the sidewalk in Hollywood at Franklin Ave between beachwood and gower on the south side of the street, its easy to spot where i placed a traffic cone to warn people and visitors to the city of los angeles where tripping and falling into a hole along the side walk might not be included in their plans where a whole range of unsuspecting pedestrians soon to be victims including senior citizens, children, dog walkers and their dogs, also bicyclists and those obnoxious scooter users that now share the sidewalk with us fellow pedestrians because of the city's constant and lack of concern and diligence in making most urgent needed repairs. Better news both broken bike stands and dangerous hole in a sidewalk in Hollywood will be finally repaired after the city finally reopens the public swimming pool at the corner of los feliz and Riverside in run down neglected city of los Angeles because the pool has been closed for such a long time during some of the worst heat waves in the history of the city of los Angeles I offer a challenge to the mayor of Los Angeles a swimming race and will give the honorable mayor bass a 2 lap head start and congratulate the mayor upon the outcome of the race and to wake up from a dream of swimming in that long forgotten over looked public swimming pool to a night mare of reality that we are not swimming there but crawling along like 2 snails trying to race in a empty cement filled swimming pool. Important factual sidenote to be fair to our new mayor of los Angeles, the public swimming pool mentioned above, was closed and out of service for many years before the mayors arrival, by the looks of the rust on the rebar of the sidewalk hole God only knows how long that's been there. PS even the dog didn't want to pee on the broken bike stand where I put a zip tie to notify suckers of los Angeles that their precious and valuable possibly only means of transportation that will be stolen and sold for drugs or alcohol or somebody not willing to risk a dangerous fate of riding on public buses and subways of the city of...

I recently had a very positive experience at this location, specifically by one employees intervention in an online order issue. Melissa handled an issue I had with an order online in a very professional manner, much better than Best Buy's customer support phone operators. An item I ordered online was abruptly canceled without reason and calling Best Buy's customer support was a huge time wasting hassle. Additionally the operator who handled my situation abruptly told me he couldn't do anything to remedy the situation and that my order was cancelled due to the item not being in-stock regardless to the fact that my order status was "successfully ordered and shipping to store" for about four days. However, the said employee at the northridge location provided me with valuable information that justified a logical reason as to why my order could have been canceled and clear instructions on how to proceed if I still wanted to purchase the item with best buy. Melissa went above and beyond and presented herself as extremely professional and genuinely concerned with my issue. For once in a very long time I felt as if I was a valued customer and that my business was important to the organization. If I had to rate each employee's response to my situation then I would have to rate the phone operator 1/10 and...