Children's Hospital Los Angeles — Local services in Los Angeles

Wish i could give negative stars but employees are friendly, show sympathy. Now the organization between departments is the absolute worst form of communication i have ever witnessed amongst professionals , moreover those of the proclaimed CHILDRENS HOSPITAL, where "they care". Schedules are done improperly for instance today 5/28/2019 daughter is in for pre-op at the cath lab..oh wait due to under staffing and poor communication skills my daughter was hungry and having a meltdown all morning long. NOW lets not forget their parking lot was so full people were circling for atleast 45minutes to find parking going in and out of the garage (it should be used for patients only not visitors, that should be a separate lot and all verified with appt confirmation numbers) not only did they call my husband yesterday to confirm a given time of 11am, but had also called me friday to say 8:30am. What is to be believed? Were calling all morning long as if im a worker running late informing my boss, only to find out there call center hours are 7:30am. Not only did this cause wreckage in my homelife because no one knows whats right and we both feel at fault for something we have no control over and they clearly can not get organized enough to write memos for each other saying "oh yeah i called and said this, and i did that" . After reading reviews i know i am not the only one. A)my daughter is 8 years old, non verbal and severly autistic with violent outburst of self harm , mind the 6 heart defects she has and currently awaiting another open heart surgery which IS THE ONLY reason we are here. B) after voicing my concerns to everyone of the team i come in contact with, still nobody seems to make a memo for others and future reference. C) they claim my child has one of the rarest defects criss cross av valves, not to mention TGA, an inverted heart , double outlet right ventricle and only 2 working chambers ......so this pre op is a must as it is her surgery is 2 years over due!!....with this said apparently they said "we had a severe case and had to give her bed away" D) knowing she now does not have a bed which i just drove 325miles for and called work off after working 2 weeks straight no day off at over 100hrs to garuntee this visit for tuesday May 28 and OHS on the 29. ....THEY COULD HAVE JUST UPDATED ME AS SOON AS THEY KNEW SHE HAD NO BED!!!! she is already skinny , lets add restricting food for a prolonged period of unecessary time in the game plan as if this disabled child didnt have enough deficiencies already.

1. she was literally purple and blue so fatigue from her meltdown (she was hungry and following procedures she could not eat after midnight, again all in hopes that we would finally get this over with)
2. nurse shunned us from updates on whats going on, didnt say a word. Finally, i grabbed my poor daughter and walked out, because this is traumatizing for her, she doesnt understand why this is hapening or where shes at .all she knows is what she wants. And i will not allow for her to be in danger where shes harming herself in an unfimiliar surrounding , why not just come to me and say "hey lets reschedule " This is ridiculous . Im seeking a second opinion at place where my daughter is treated fairly, because i am her voice, i am her protector and after enduring what i have with my sick kid, i could write a tell all book with my adventure nurse had her oxygen pinched , we were there to undo it nurse stank like cigarette smoke all night and all of her shifts entire staff is running for free ice cream, jackets or whatever apprieciation gifts they have going on (they deserve it but theres a time and place, and a hospital is a place of correction and discipline with integrity..not play time) its a bad picture and investors should be weary of this.

• i hope maybe theyll pay attention to the parents concerns we are not criminals simply worried adults favoring the words of the entire staff which has obviously been abused and taken...

Worst emergency room eveeeeeer!!!!

The front emergency room department is a joke in this hospital. I’m currently sitting in the waiting room since 10:00pm it’s now 1:27pm and I’m still waiting! I brought my son here because he has a fever that I haven’t been able to break. Ibuprofen doesn’t seem to help my son and since our regular doctor is closed then we decided to come here, big mistake. I got here and explained to the nurse what was wrong with my son, she then proceeded to tell me to have a seat and wait and someone should call me soon. I sat and waited for 45 minutes and no one called me. I got up and asked the nurse to please check my sons temperature since he felt hot and I didn’t have a thermometer with me, she said that she COULDN'T check his temperature!!!! I explained to her that I didn’t have a thermometer and I needed to know his temperature before I gave him ibuprofen. The front desk nurse again told me that she couldn’t check his temperature and to have a seat. I told her that i needed to talk to her supervisor and she told me to have a seat on the yellow chairs and wait for her supervisor to come and talk to me. I called the hospital while I waited for the supervisor and I talked to someone in the emergency department WHILE I was at the emergency department 🙄 The nurse (Yolanda) on the phone told me to request that my sons temperature be checked, I explained to her that I had already done that and the receptionist/nurse told me to that she couldn’t do that. The nurse on the phone reassured me that they can check my sons temperature and to request a temperature check again. At that moment the supervising nurse (Katrina) finally showed up and I hung up the phone with the nurse. I explained to the supervising nurse what was going on and she also told me that they don’t check temperatures! I explained to her that I had just gotten of the phone with the nurse and that she told me to request that my sons temperature be taken, at that point the supervising nurse looked annoyed (very unprofessional) and told me that she could check his temperature and that was all she could do. I told her that was fine and she then told me to follow her to a triage room where she checked my sons temperature, it was 102.7 !!!! She also checked his weight and sent me out in to the waiting room. I waited for 1 1/2 (it was 12:00pm at that time) hours more until they finally called me in to the triage. The triage nurse (Alexa) took my sons temperature and blood pressure. Then she told me that she could only give my son Tylenol and sent me to wait in the lobby again. I refused the Tylenol and asked to talk to a supervisor since I was fed up with the care and service at this point. Very unprofessional behavior from the nurses here. I’m STILL waiting for the supervisor and it’s 1:55 pm! This emergency room is a joke and I recommend that you don’t bring your kids here. Oh and did I mention that a coworker walked in with her sick son and she was seen by Alexa and put in to a room in under 15 minutes!!!!! Wow How is that even possible?? So I have to work here in order to be seen quickly by a doctor? I’m filling a complaint, not that they’ll do anything...

Honestly I don’t know where to start so I am a failed transition I had to be on time and make my appointments for 2 years straight! after being negligent as a teen missing appointments mostly I was a teen I had no means of transport and honestly was in a stage where I didn’t except my illness scd never cursed disrespected or harmed anyone mentally or physically. I grew up here and loved this place as a kid it was like Disneyland as I grew older I was often discriminated against for my age the hospital at 28 told me I had to leave and I only had three months they sent me to a hematologists that had been in hemoc a very short time and had been to multiple hospitals but assured me she was going to be around. Well needless to say she left the hospital I was sent to within a year because she bought a home so I had no way to get my blood exchanges or medicine I had no one I called to tell the rn I was always told to contact I felt like I had fallen upon deaf ears. Instead of them admitting they were wrong and helping me they said nothing really?

The only reason I am writing this now is that I have joined a organization and met plenty of amazing doctors that care and are trying to understand and help me now but the place I was with for 24 years that made kids feel special and hope changed and I became a number I won’t say the names of the individuals.

But I am definitely saddened I was the sickle cell champion of all of California my care here was A1 but now 2021 two and a half years after being transitioned my body is not the same my care is unorganized I wait in ER’s for close to 18 hours my bone density is that of a fifty year old and I’m 30 and my confidence has gone way down. these people I’ve known since adolescence have never even said sorry. I was told By the dr here I saw he would see me every 6 months for a while to make sure I was doing fine it never happened.

Everything I have and the fact that I’m still alive is because of me they did nothing to help I have been to hospitals after afraid that if I had a crisis I would die literally I wish things were different but I needed to get this off my chest because I feel as if I was singled out as they have patients their that are older then me.

I volunteered for everything I could to help the progress of not only ss but other chronic illnesses I conduct interviews with men and women all over the world now with chronic illnesses and have learned so much about the ins and outs from working diligently with others to better young adults care. I would like to say in spite of all this I forgive them and I would hope this never happens to anyone else. 5 star for care but minus 4 for poor...