Kidsland — Local services in Los Angeles

To describe my interaction with one of the salespeople was interesting to say the least… My mom had been looking for a car seat for when she has my daughter and I in the car with her and decided to come to Kidsland. My husband and I have the Evenflo 360 Extend Gold, so it doesn’t easily detach from our car at all. My mom asks the sales rep if they have Graco (what she felt was a reliable and commonly used brand) and he immediately said no but appeared to look my mom, my sister, my baby girl, and I up and down. He told us the cheapest car seat he had was $300 (we never even mentioned we had a budget). I explained to him that I am expecting my second child and expressed interest in getting a Nuna stroller this time around. No response or even a congratulations… We immediately all got uncomfortable and decided to leave. My mom and sister had just gotten off of working long hours, and were in uniform so I wonder if we were just judged and he assumed we couldn’t afford anything in the store? I don’t understand how you could even have a chip on your shoulder as if you’re selling Dior strollers. I’ve never heard of Kidsland so I was very excited to look around and spend the day with my mom and sister. I even enjoy spoiling my baby girl, so I entered prepared to get just about anything she had set her eyes upon that day. We tried to break the ice several times and were super nice to him but he was so judgy the whole time. Tact and humbleness goes a long way. I knew I wasn’t the only one because my mom and sister had immediately expressed they felt the same throughout the...

Do NOT purchase anything here during Thanksgiving week. I ordered a stroller on Blackfriday and waited for the shipment emails. However, I was not given any emails or notifications so I had to call the store to make sure if my order was placed. When I called, I found out that they in fact did not have enough quantity of products and asked me to wait until January. Additionally, they told me my order will probably be canceled since the seller of the stroller will not be able to provide enough quantity of products to Kidsland.

The person who I talked with on the phone was extremely rude and did not even apologize for it. She just told me it is what it is and there is nothing they can do for me. How irresponsible.

Yes, I understand that there could be many people who would want to purchase a stroller on Blackfriday but the store should have been prepared for it. I mean.. they had black friday marketing for weeks and weeks.

Even if there were mistakes, they could have at least showed me a bit of emotions that they were sorry about this mistake.

Now, I am left with no stroller, missed out on Blackfriday savings on other websites and will have to get a full priced stroller somewhere else for my baby.

I will not make any purchases at this...

Worst experience ever! I just had a baby one week ago and decided to go to this store to purchase Tripp trapp high chair. I had my newborn baby with me and the whole process took 1 hour!! I knew exactly what I needed and that was no line but they were taking their time and were super unfriendly. Manager was extremely rude when I asked just one question about the color. When they finally had everything ready I told them I’m Fit4mom member and they give 15% off for members. The manager said “really?” Are you?” - with discuss on her face and then asked for the proof which I was happy to provide. I can’t describe how mean manager was. You don’t treat mothers who just had their babies like that or ANYBODY. Anyway, if you’re expecting mom or just had a baby please save your nerves and energy and just order from official website whatever you need. Don’t go...