The Rumi — Hotel in Los Angeles

We booked four nights in the hostel but had to leave early. I understand the concept of employing volunteers, but I would still appreciate it if these employees cared at least one bit about their jobs. The moment we arrived there I got assigned to a dirty bed. When I asked for new sheets and explained mine were dirty and that I found a bug on my bed (not exactly their fault since there were no mosquito nets on any of the windows), the employee asked, "And what's the problem now?" Took another ten minutes of us explaining the problem over and over again, till I got new sheets. I changed them myself after the employee left me with the comment "Just so you know, I did change them this morning." Thanks, girl, I love how you take your job so seriously. Anyway, after that, everything was fine, like the comfort and stuff in the hostel are fine for the price you pay. So the next day when I came back in the evening my stuff was removed from my bed and there were new sheets on my bed so I thought "Oh, they must have changed them again, since I left a complaint yesterday. and put my stuff on my bed again. They did in fact not do that. I got a super nice text "reminding" me that my bed was another one than the one I slept in (all of a sudden) and that they put my stuff on my "right" bed. This bed was the still dirty bed another traveller slept in last night. So when I came back to the hostel at 10 pm, the front desk was closed, and I was left with a dirty bed. It took me over an hour of calling every number I could find connected to the hostel to reach someone, just to be told, "Sorry, I'm actually not in charge." I literally explained the situation to them for half an hour before they said that. In the end, they did manage to reach the volunteers responsible for my room. They arrived fifteen minutes later. Highly intoxicated. So I explained my problem to them and it felt like I had to scold children. These volunteers are older than me, it's actually ridiculous. After hours of explaining I got them to change my sheets in the middle of the night just to listen to them badmouthing me in their language. Thanks again, guys. The next morning, we decided we didn't want to spend another night there and explained our situation to the girl at the front desk. She said she would text their manager but refused to give me their number. We were then told the person in charge would be at the front desk in an hour, so we waited. Again. Then we explained everything for the fourth time to the new girl at the front desk, who, guess what couldn't really help us too and texted the manager. Calling people just doesn't seem to be their thing in this place. So anyways, after another half an hour of waiting we still got no answer from the manager. We gave up at this point, left our phone number there and left to get to our new place. I did get a message from them this evening saying they are going to fully refund us, so thanks to the last girl who tried her best...

Bedbug was found in the room. Let me organize this hostel's response by timeline. The response of the hostel was worst ever. The stay date was 5/26-5/29.1. Early in the morning over the 27th-28th, we found and killed a bedbug. Additional bedbugs were found and captured. There were no hostel staff, so we contacted the emergency contact network, but they did not receive any calls. From that night until 11 o'clock, it was impossible to communicate with the hostel owner. So at dawn, for the public good, we wrote a review of the hostel.2. At 28 noon, we was able to communicate with the hostel owner. The hostel owner offered me a day's refund, the option to move rooms, and the option to return 27-29 days and leave the hostel. What's surprising is that they asked me to delete their review of the hostel in exchange for the above. We felt bad about the hostel owner, so I accepted the offer first. However, we wasn't convinced, so we wrote additional reviews at 1pm. 3. Around 3 o'clock, hostel's owner wrote in our review that what we wrote was black mail, and that we were a group of people who carried bedbugs and scammed to make money. He also said that he had been tipped off by another hotel. 4. Our luggage was all in the hostel, and we felt a huge threat because we had to go pick up our luggage. So we deleted one review. Our luggage was there, so we had no choice but to make excuses because one of us didn't recognize the situation.5. In the end, we were forced to reach an agreement with the hostel's owner as stated in No. 2 due to the threat. However, after the discussion was completed, it became very difficult to communicate. I was unable to contact the owner directly, and I was also not informed of the refund method clearly. Therefore, I tried to communicate with the owner for the last time before I found our luggage and moved somewhere else.6.The hostel lobby said they couldn't connect us directly, and Yuri couldn't get a clear answer on the refund process. All they said was that they would give us a refund according to the policy through the site, and the amount was tax-free and commission-free. Not knowing the exact refund process, we ultimately decided to ask the hostel reservation site for a refund request. (Trip.com )7. After we booked another hotel and went to bed, we received a reply from the reservation site that the hostel owner refused the refund request. It was the same if I asked again. We wrote this article to edit and post the current Google review, and we are planning to post this article. Attached is a picture of all the reasons below. I am very disappointed with the...

25 days later, I am still haggling for the 12 nights I was over charged.

TRANSPARENCY on Hostel Policies 0/5 BEWARE: If you are booking through a 3rd party app, make sure to call in/write the hostel 3-7 days prior to booking- REGARDLESS if you've clicked on every imaginable link while you're booking to access "hostel rules" etc. I'm stressing this because not all 3rd party apps contain the hosts arbitrary regulations. If the hostel does not respond back in a clear, concise, timely manner about "hostel rules", don't book! Count on that hostel being poorly managed and organized.

No where on Rumi's landing page on the Expedia app did it state that the Rumi was for "international travelers" only. Hell, it's not even stated on this Google maps review page. If you don't have a return flight, if you are a U.S. citizen, you can't stay for more than 2 nights!

Experience 0/5 I flew into Los Angeles from out of state to interview with perspective employers. Since employers are not always transparent to job seekers about interview process timelines, I booked 1 way. I originally booked 14 nights at the Rumi. As soon as I check in on 1/1/23, the front desk person let me know that this hostel does not host U.S. citizens. The first thing he asked me was which 3rd party app I booked through and I told him Expedia.

Front desk stated that this has happened before for travelers booking through Expedia, as not all "travel restrictions" are posted there- no fault of my own and assured me that'd I get refunded in a couple days. I took that at face value because of all the years of traveling, utilizing Air B+B, Bed & Breakfasts', hostels, motels, hotels- I've never had issues about getting refunded when hosts fail to share policies that could arbitrarily impact your travel plans. When I checked out 1/3/23 at 10am, I let front desk know that I was leaving. The other front desk person was aware of my situation and also had assured me that I'd be refunded later in the week.

COMMUNICATION 0/5 25 days later I still haggling with mgmt about my refund. I tried communicating (DM) on the Expedia app and it's basically a set of copy/paste chat bot responses that have nothing to with my refund OR I get no response at all. I reached out to Expedia and they did nothing.

I have been so flexible, and patient... it's one thing to be inconvienced by a misunderstanding, and it's another to get baited/scammed. I will not recommend the Rumi to my international friends or ntwrk of travelers who book stays for work/conference...