BE AWARE! There is only one groomer/owner so yes we are talking about the same person. She seems nice up until you make a complaint. I don't even understand how it's possible to shave off my cat's nippIes, twice; however, her reaction was even more absurd. It's been a year that I've been taking my cat and all other rescue cats to this place After the first grooming, I noticed one of her top nippIe was diminished and had a black ring around it. I asked her, and she said there is nothing wrong with it; that it’s just some dead skin cell. I was like weird but ok since I never really saw a shaved off nippIe before. Last week she ended up shaving my cats nippIes AGAIN, 2 of them. She did not tell me; I found it out 2 days later, and it looked exactly as the first one, black ring around it, just that this time, she shaved off even deeply. I sent her message along with the pictures and her response was like I'm sorry, I was busy so I didn't pay much attention, I didn't know because it wasn't bleeding, I will do better next time. I was very upset that she did not take this matter seriously, I mean she shaved off my cat's nippIes and just continued to wash and blow dry her. My cat must have suffered an intense pain, and she is acting as if I was complaining about a bad haircut. She said "I said sorry, what else can I do," and I said at least other groomers tell customers to go to the vet, pays vet bill and refund the grooming fee or something. She repeatedly said going to the vet was totally unnecessary since there was no inflammation shown, and that was it. She said since she uses blade(clipper), all other customers come to her being aware that this kind of thing can happen and told me that this happens time to time so don't consider it as a BIG DEAL. Also told me the story about shaving off another cat's nippIe, and how she also told the customer that the vet won’t do anything about it. The day of the incident, there was another cat inside the cage with automatic blow dryer on, and her cellphone speaker was on with a loud sermon whatever. She just took my cat in without even cleaning the other cat's fur. After shaving the back of my cat, she left my cat on the table unattended, and took the other cat out and started to do the blow dry and finishing job. My cat got scared and jumped on to the screen door and one of her claw got stuck in the screen door handle and her body just dangled there. I was the one who got in and hold my cat because she didn't even know what happened since she was turned back busy blow drying the other cat. I didn't say anything about it that day and gave 25% tip hoping that she pays more attention to my cat next time. I told this matter while I was telling about the nipple thing and she told me not to complain about her handling 2 cats at once because that is her discretion, and tried to convince me again that claws of cats falls really easily, that shaving off cats nippIe and claw falling are the MOST COMMON THINGS THAT HAPPEN IN GROOMING SHOPS. At the end she tried to blame my cat. My cat is very shy and timid. She freezes when she is scared. And now she is blaming my cat saying she acted differently? I saw my cat, she was frozen with all that loud sound and distraction, and my cat could have acted differently than before during bath because she was in PAIN. She tried to convince me that she did not tell me because it didn't bleed, but my 2 vets told me OF COURSE IT BLEEDS, and that the groomer should've stop and let me know right away so that I can take her to the vet. My vet still wanted to check if my cat was ok, but my cat was so traumatized that she went crazy when I was trying to take her out, so the vet told me to monitor at home instead. Yes she "apologized" but after all these ridiculous excuses, her apology was just meaningless. My cat used to love getting belly rub but now she is so scared she is hidden behind the door most of the time and comes out only when she feels it’s safe. I truly wish no cat goes through the same traumatic situation that my cat...
Read moreAs a crazy cat mom—stop your search here! This is THE ONE!
At first, I was taken aback by the detailed requirements on her website. I thought, This lady might be way too strict—maybe even a mean Karen. But I couldn’t have been more wrong. She’s the sweetest little Korean lady, and one thing is certain: she LOVES cats and is absolutely GREAT with them.
I may have lucked out because my cats were the only ones there, which is amazing. I have two cats, so I’m sure they kept her hands full, but I loved that it’s just her running everything—no assistants or chaos. The place is spotlessly clean. I have diagnosed OCD, and trust me, if I say it’s clean, it’s immaculate.
This was my first visit, and she immediately stood out from other groomers. Instead of barely glancing at the carrier and chatting with me like most places do, she took my cats straight to the back, placed them on the floor, got down on the floor with them, and gently opened the bag to greet each one. She took the time to get a feel for their personalities firsthand, which I thought was so thoughtful. After all, no matter what an owner says, you won’t really know how a cat will behave until you interact with them yourself. My Persians are super chill, so they just peeked their heads out at her curiously—but I loved how she handled the introduction. She clearly knows what she’s doing!
The grooming process took about three hours for both cats, which was great. I waited in my car and didn’t mind at all—I just scrolled on my phone. Next time, though, I’ll probably head home since it’s only a 10-minute drive each way.
When I picked them up, I was stunned. She was holding my older, more skittish cat like she was the most relaxed, everyday lap cat. I can’t even hold my own cat like that! She told me that my nervous cat doesn’t like the grooming table, so she figured out that holding her and working on the floor in her arms and lap made her much calmer. That level of attentiveness and care blew me away—most groomers wouldn’t bother to accommodate a cat like that, let alone think to try. She even noted it in her system to remember for next time.
As for my boy Persian? No special notes needed—he’s easy and was a breeze for her to groom.
I can’t believe I hadn’t found her sooner. What initially drew me in was her advertisement for no anesthesia grooming. I didn’t think anyone used anesthesia, but my last experience at a Koreatown groomer proved me wrong—my cats were strange and lethargic for days afterward. After today’s grooming, my cats came home perfectly normal, happy, and hungry! No weird behavior or after-effects whatsoever.
Pricing was very reasonable: $150 per cat, which is about what I expected since I keep up with their grooming regularly. I was worried she might charge more since it had been a couple of months, but she didn’t. I tipped $50 on top of the $300 because she earned every penny.
This groomer is the real deal. Her personality, skill, and ability to communicate with cats are unmatched. She understands that cats need to be worked with, not against—a huge contrast to those who handle cats like dogs, which only terrifies them. I’ve dealt with chaotic dual groomers that take dogs and cats at the same time, and I can’t tell you how relieved I am to have found a calm, quiet, clean place where my cats feel safe.
If you’re a cat parent who’s as picky as I am, stop looking....
Read moreWe were a little hesitant on getting our cat groomed, since he's been having sensitive skin/fur issues. So thankful that we were able to find Mary, she was absolutely fantastic and we now have someone to go to consistently for all our cat grooming needs. Immediately she knew how to respect our cat and gave us her advice on the type of services that our cat may need, even if it was the cheaper option. There was only one other cat there that was getting dried, and since our cat is a little territorial, she was able to gain his favor by taking out a churu treat to calm him. When we came back to pick him up after 1.5 - 2 hours, he looked great and we could tell from his tail and his walk that he felt very comfortable there. He's been sleeping so much better after the grooming session and we are so grateful for...
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