Origin Physical Therapy — Local services in Los Angeles

I came here consistently for eight months and chose to leave even though I am nowhere near the end of my treatment because of the callous and mean-spirited behavior of the front desk. This clinic has the most unprofessional, rude, and incompetent front desk staff I've ever encountered. Origin has the potential to be such a crucial intervention in making women's health accessible and raising awareness about the importance of pelvic floor physical therapy, but it will never be that because of the bully-like behavior of the front desk and the inability of the clinic director, Rachel, to take accountability.

Someone else mentioned in their review about how rude and dismissive the front desk is, and I wish they went into further detail about their experience because I know I am not the only one. I came in for an appointment and explained a billing issue I had to someone at the front desk, and she assured me she would handle it. Spoiler alert - she did not handle it. (Also, their billing is a complete mess, I could write another lengthy post on their possibly unethical billing practices, but I'll spare you from those details). After I left my appointment, I noticed the issue was not resolved and called to follow up. The person who answered the phone kept aggressively saying "I'm not the person you spoke to" as I was trying to explain the problem to her, refused to help me, gave me attitude, kept cutting me off, and hung up the phone on me. I have never been treated so poorly, so rudely, so incompetently, and so unprofessionally.

And here's the thing, I can actually let the incompetence slide, because even though you shouldn't have to, incompetency is something you can work around; a culture of callousness and bully-like behavior is not. This is a place where a high number of patients have experienced some type of trauma, where patients have to be vulnerable and confront very emotional and difficult things, and it needs to feel like a safe and trusting space. The front desk staff prevents this from happening. My PT worked really, really, really hard for eight months to create a space of safety, trust, and care, and it was all broken and undone within literal seconds because of a mean-spirited bully at the front desk. The front desk staff should be inconsequential to your treatment, but they are so cold, rude, dismissive, and just straight up mean here that I no longer felt safe or comfortable coming in.

When I reached out to the clinic director, Rachel, she asked if she could give me "context," which was that the front desk person I spoke to originally didn't communicate with the others. While this is context for why the front desk is incompetent, this is not "context" for the unprofessional and rude behavior. There is no context for your front desk staff, who are supposed to offer a semblance of customer service, to refuse to help, bully, be dismissive, and hang up the phone. Who hangs up a phone on a patient?! In a clinic that deals heavily with trauma!? There are so many things Rachel could have said to rectify the situation and she didn't, which is probably why the unprofessional and rude behavior of the front desk goes unchecked and continues.

If you need pelvic floor PT do not come here. There are so many other options. Just because this is the first place that shows up on google does not mean that it's the best place. I will also say, I was asked to write a positive review for them a few months ago - so all of the positive reviews you see here in such a short span of time from a few months ago, take them with a grain of salt. If you are coming here because your insurance covers it, go to Cedars, UCLA, or USC. If you are paying out of pocket absolutely do not come here. There are so many places that operate from a place of warmth, compassion, and safety, from the PTs, to the clinic director, to the front desk, and this just isn't one of...

I began working with Dr. Mariam Taha after a bad ski accident resulted in the tibial plateau fracture of my right leg. Following the injury, it felt like I was going through a revolving door of never-ending physical therapy as I no longer knew how to train or push myself without causing sprains or aggravated flare-ups. It was incredibly frustrating and I assumed living with constant knee, ankle, and hip aches would be the new normal. After a consultation, Dr. Taha designed a training program specifically tailored to my needs. In addition to a full body workout, the program focuses on strengthening and improving range of motion in my knee. So now not only do I have killer abs, but I’m also able to do movements and exercises my surgeon and PT doctors deemed no longer possible. Mariam’s warmth, kindness, and expertise are unmatched. She excels at helping you overcome the mental and physical fears that come with working through a significant injury. Her modifications to exercises are always spot-on, and she instinctively knows how to push you just beyond your comfort level, yet to a point that won’t cause injury. I trust her implicitly, and know without her guidance I wouldn’t be able to maintain an active, pain-free lifestyle. Her programs are fun and innovative, result in noticeable progress, and she always makes sure to check in and ask for feedback. Dr. Taha is truly the best of the best and I couldn’t imagine working with...

Like many other new mothers I’m sure, I had to jump through major hoops to find someone to watch my baby so that I could make it to my 12pm PT appointment. I drove an hour to get there. I was there before 12pm. However, a car in the Origin office parking lot was illegally parked, blocking the driveway making it impossible to access the lot. I called the office to request that the owner of the vehicle be notified. Nothing was done, so I had to drive in reverse down the very narrow driveway onto busy Beverly boulevard and then look for street parking. This ate up about 10 minutes of my appointment time. By the time I got into the office and saw the PT, it was 12:15. I notified the front office staff of the situation to which they responded “ok” with no action taken. When I sat with the PT, she informed me that she would not be able to do the in-person assessment as the next patient would be arriving in 15 minutes and I was late. I explained to her that I did my part of arriving on time, but because of this car blocking the driveway, Im losing an appointment I had waited weeks for. To this she responded “yeah. Parking is hard here.” There was zero sense of accountability, zero acknowledgement of how stressful it is for a new mother to make it to any appointment, and zero accommodation. As Origin has tremendously grown in quantity, their quality has greatly suffered. I’ve heard this from several other mothers as well....