Pandora Jewelry — Local services in Los Angeles

Worst customer service I ever experienced, and for a brand that I love and buy frequently it is extremely disappointing! Last week my boyfriend bought me a ring which appeared to be a little bit too big. I came here to exchange it, and I quote the employee “since it’s been worn, it can’t be exchanged” and when I asked the employee how am I supposed to try it on to see if the ring fits without wearing it, she just responded that it is the policy… the only option she gave me to answer my problem was to “buy a new one” nothing else. I do also have to mention that when he purchased the ring they did not give him any box to put it in, which also appeared to be a problem for the exchange… I am extremely shocked of how this brand is treating their loyal customers! I have earrings, bracelets and rings from them, but this experience made me want to completely boycott this brand who apparently doesn’t...

I went to pandora to purchase a gift for my daughters 13th birthday. I picked out a few rings and wanted to know the prices. It was clear that the employee helping me out was a new hire who was just starting to figure things out which I totally understand. But when she called over her manager for assistance, she was just ignored and left in the dark. The managers name is Jill. It’s clear that Jill knows nothing about customer service because I received nothing but attitude from her. Its clear she doesn’t help out her employees what so ever and does anything to flee the scene when she is given work to do. This store is so beyond unprofessional. Management needs work. I feel horrible for the employees who are managed by her. It’s abuse! Never shopping at this...

I went in to get a handwritten engraving for a charm to put on my bracelet, the worker told me that the engraving would be ugly and told me to choose something else. I said it was fine and she still pushed me to try to get something I did not want. I told her I still wanted to do the engraving even though she insisted it was not going to turn out pretty. She left my boyfriend and I to write the engraving, disappeared from the sales floor completely and never came back out. We were helped by someone completely different but not before everyone else in the store had been helped and we were the last ones...