Pandora — Local services in Los Angeles

I purchased and item that was too big for me the staff was very unhelpful i wanted to exchange to a smaller size but according to the system my purchase doesn’t exist for 24hrs. Which makes no sense. I will never be purchasing here again especially when u can buy similar quality items online for a much better experience. You guys definitely lost a customer here. Fix ur system this is horrible for customer experience Update * so i called the number and they were absolutely NO HELP!! Said the system only needed a few minutes to show my purchase ** not the 24hrs the store said they needed before any exchanges can be made. I will never be purchasing from u guys again!! Horrible customer service all around! No i do not want ypur 25% off coupon SMH! NEVER AGAIN 0/10 DO...

I came excited to get a bracelet engraved and was given an iPad to do it on my own, without anyone walking me through all the editing options. The associate, Kelly, just handed it to me and went straight to help another customer, which I understand, but it was so frustrating. The engraving came out with tiny letters, that you couldn’t read and I wasn’t aware I could adjust the size. First-time customers should be guided on how to edit and use the device beforehand. When I told Kelly the engraving didn’t look good and that she should’ve walked me through the process, she said there was nothing she could do about it. Overall, it was not a good experience and left super...

Today I went to look at some charms for my bracelet that my daughter bought me for Mother’s Day and the store was kind of busy with maybe 4 people ahead of me and when it was my turn to get some help I wasn’t greeted nor did I get an apology for having to wait so long her attitude was horrible and she seemed like she didn’t want to show me anything so I ended up leaving the store but I went back and spoke to the team lead and told him about and he was very helpful. Her name is Yessica by the way she needs customer service training before she’s on the sales...