Porsche Woodland Hills — Local services in Los Angeles

I have been a loyal client to the Porsche family of products for several years. Overall, my history of experience in acquiring vehicles from Porsche has been amazing until my most recent experience, when began a new relationship with the Woodland Hills Porsche Dealership and their respective salesperson, Mr. David Lang. From the outset, David made me feel like he was doing me a huge favor by selling me a car that had just become available, since inventory issues have plagued the marketplace. After reviewing all the financial drivers associated with my most recent purchase of a Porsche Cayenne Turbo, it is evident to me that he overcharged me and in a quite formidable fashion, made me feel like I did not have a choice in the matter; this is granted that the vehicle was beautiful and one of the only ones available considering the current inventory-related supply chain issues that are rampant in the market. Nonetheless, considering that I have two small children and needed a more suitable solution to support my family dynamics, I proceeded with the purchase of the vehicle and paid their higher fees and markups accordingly, and even purchased all recommended maintenance-related programs, accepting all of the current challenges and constraints that were explained to me by the sales & finance team.

The very next day, not even within 24 hours of purchasing my new vehicle, it broke down entirely and for all things, "engine-related issues" when the engine is supposed to be one of the most stable, consistent and compelling features of the vehicle. This event left me and my 2 young children (4 month-old baby and 2 year-old Son) completely stranded on the side of the road. Fortunately, I was able to get myself and my family home and immediately contacted the Woodland Hills Porsche Dealership for support. They got me into a loaner, smaller and less accommodating at first, then have updated that vehicle to something more comparable with my recent purchase, in terms of cabin space.

Subsequently, Mr. David Lang, who sold me the vehicle called me back and informed me that the vehicle had a nationwide recall that pertains to repairs required to preclude the "engine related issues" from occurring with the year/make and model of my vehicle that I just purchased. He indicated that they weren't aware of this recall prior to selling the vehicle to me and that they have no lead time to offer as to when they will receive the parts to restore the vehicle, due to the supply chain issues in the industry, etc. Much to my dismay after spending top dollar for quite a sizable purchase of one of your top-end vehicles from the Porsche family of products, I expressed my complete disappointment & dissatisfaction with these events and complete lack of solutions on the immediate front. Rather than expressing any hint of concern nor an apologetic sentiment at all, David told me "too bad that the car had an issue" and told me he could simply refund my money and I can be on my way. He did not apologize for putting me and my family in harm's way with a vehicle that completely broke down mid-drive with young children by my side, communicating absolutely no regard at all to the position he put me into. It seemed alarmingly evident that all David cared about was the commission and he mentioned to me that there is a line of people available and waiting, and that he could fix my vehicle, facilitate my refund and then turn around and resell it to someone else, which I found most offensive. Most unfortunate is the current bind that I am in and remain with, which is the fact that I still do not have the vehicle that I purchased and I am in a situation where I cannot just return the car since I still need a respective mode of transportation for my family. Nonetheless, David continued pushing on the fact that they can return my money and I can be on my way and they can benefit from reselling my vehicle, again, offensively stating "I'm gonna make money on the resell so it's all the...

FIVE STARS ISN’T ENOUGH – MARILYN DESERVES TEN!

I recently had the absolute pleasure of working with Marilyn Baroud at Woodland Hills Porsche, and I can confidently say she delivered the best car-buying experience I’ve ever had—by far!

I was searching for a very specific Cayenne GTS: Bordeaux Red seats, red seat belts, black RS Spyder wheels, red brake calipers, rear axle steering, and of course, the Sport Chrono Stopwatch/Compass Dial and red Digital Tachometer. Marilyn found it for me.

From our very first conversation, Marilyn was warm, friendly, and incredibly professional. She explained that while the car was advertised, it hadn’t yet arrived at the dealership. It was expected around April 18, 2025, and she offered to hold it for me if I was serious. Because of her trustworthiness and transparency, I gave her my AMEX card and ID without hesitation.

Marilyn kept me informed every step of the way. When the Cayenne GTS finally arrived on April 30, she called me immediately and scheduled the pickup for May 1. Meeting her in person felt like reconnecting with an old friend. Her genuine warmth and enthusiasm made the handover feel truly special.

I’ve previously purchased a 2017 Porsche 911 and a 992 in 2019 from other dealerships in LA and Orange County, but none of those experiences came close to the level of service Marilyn provided. She is a true asset to Woodland Hills Porsche—and honestly, the drive from Anaheim Hills was absolutely worth it.

And the dealership itself? Stunning. By far the most impressive Porsche showroom I’ve ever visited.

If any of my friends are thinking about buying a Porsche, I’ll absolutely recommend Marilyn to them. This wasn’t just a five-star experience—it was a ten-star one.

I even ended up purchasing an extended warranty for nearly $18,000—something I normally never do. But thanks to the trust I had in Marilyn, and the professionalism of Jeimy in finance, I felt completely confident in that decision. That alone...

Exceptional Experience Leasing My New Porsche Taycan at Porsche Woodland Hills!

Leasing my first Porsche Taycan at Porsche Woodland Hills was nothing short of extraordinary, huge thanks to Kris Assad, Nicolas Bourbon, and Sam Jones. These three professionals turned what could have been a daunting experience into one of the most seamless, enjoyable, and exciting moments of my life!

Kris Assad deserves special recognition for the personalized attention to detail and the care that he showed throughout the entire process. From our first conversation to the moment I drove off the lot, Kris made me feel like I was his top priority every step of the way.

He took the time to understand exactly what I was looking for, and guided me with genuine care and consideration. His attention to detail was unparalleled, truly, and he made sure every aspect of the process was tailored to my needs. I could tell he genuinely cared about ensuring that I was 100% happy with my decision, and that I felt no pressure at all.

Nicolas Bourbon made sure that all of the numbers added up on the back end, and that things got pushed through quickly and swiftly for me. He did everything in his power to make sure I got favorable terms and conditions. Nick is a straight forward and honorable guy, who has been with Porsche for a very long time.

Meanwhile, Sam Jones went above and beyond to help me learn every new feature of my Taycan Turbo S. He did a great job making sure I felt comfortable and confident, teaching me everything he could about the car before hitting the road.

This team is truly exceptional, and they set the platinum standard for a 5 Star Customer Service Experience.

If you’re looking for a dealership where you’ll feel valued and cared for, Porsche Woodland Hills is the place to go. Kris, Nicolas, and Sam have earned my highest praise and deepest gratitude for making this experience unforgettable. I couldn’t be happier with my super...