Tiffany & Co. — Local services in Los Angeles

I came to support my sister who was looking for an engagement ring for the first time. We both felt excited for this special time and made sure we were every bit on time and looked nice. Yet, the moment we stepped in Tiffany & Co., we felt every bit unwelcome and as though we were an inconvenience.

My sister had booked an hour long appointment to which one of the employees informed us that they were not aware of it, but also had not checked their system... We were also met with confusion as to why we were there even though my sister had informed him of the appointment. We had thought perhaps we were at the wrong Tiffany & Co. given the unwelcome nature and confusion. But we checked on our end, and we were in the right spot.

We were told to sit down and wait, and we sat there for a bit watching the employees stand around looking at their computers. A couple of times we were told they were short staffed, so we remained patient. Although we were thrown off at first, we had hoped things would get better. My sister told me that she heard from her friends who went engagement ring shopping that the Tiffany & Co. was so helpful and gave a whole run down about rings for an hour. Any hope was immediately shredded when someone finally came for us, but acted reluctant to help her. I could tell my sister felt so nervous and like a burden as we asked the employee to explain where she should begin as it was her first time. He brushed aside her request with a response encapsulating "well it's whatever you like".

I tried to encourage her to just go ahead and try on rings. The man acted hesitant to bring out any of the nicer rings for her to try, which made me feel small, and I can only imagine my sister felt worse. Honestly, the employee acted as though taking out any ring was a chore. The man showed indifference through body language and words, could barely make eye contact with us, and had no desire to help my sister make decisions.

The diamonds are no doubt beautiful, but the lack of choices in rings at the store and the poor customer service made me despise how a place could treat someone who should be celebrating an exciting time in her life. I felt and still feel appalled and angry for such poor customer service. It was a relief to end the appointment especially because my sister looked like she was going to cry. When we left, my sister admitted that indeed she felt the need to cry. No one should ever be made to feel that way in any store, especially...

Bought a return to Tiffany necklace at the Costa Mesa/Bristol location in August. Excellent customer service. Necklace tarnished quickly and chain broke within two months. Went to the Santa Monica location in October for help repairing. Upon entry, store was either empty or had no customers at the time. Employees just hanging around talking amongst e/o. Was I greeted? No. I just kind of made my way towards the seated area. The person who began helping w/me must’ve been new. A nearby coworker kept helping her. No big deal. It just seemed like the seasoned coworker didn’t want to help either of us. I didn’t know the chain couldn’t be repaired or replaced in store. I asked about buying one that could fit in store, and the seasoned coworker was explaining the price which would be just $20 more than to send it in. I didn’t mind the price since I’d b able to wear my necklace immediately, but the way the pendants are made wouldn’t allow a chain to simply go thru, so I had to get it shipped for the repair. Once they’re in the back of the store a family comes in. This family is promptly greeted and even offered water. As I’m sitting waiting & looking around the worker who offered the family water comes to offer me water. I decline. It’s taking a few moments but they finally come back out. Transaction is completed and I leave. I barely took five steps outside the store before going right back inside to cancel my transaction, because I didn’t like how I was treated. None of them bothered to ask was there something wrong or why. They just quickly did the return. It’s been almost 8 months and I still haven’t had my necklace repaired or replaced because they experience made me not want to spend anymore money...

I am extremely disappointed with my recent experience with this company. I brought in my bracelet for repair, expecting the kind of service and professionalism that a brand of this reputation should provide. Unfortunately, what I encountered was far from acceptable.

First, the repair process took over 30 days, which is far too long for a simple bracelet issue. During this time, communication was poor and there was no sense of urgency or accountability. When I finally followed up, I was told the bracelet showed “signs of pulling” and that I would be charged $75 for a replacement.

This explanation makes no sense, as the bracelet was not damaged by me. The fact that the company refused to take responsibility and instead pushed the blame onto the customer shows a complete lack of integrity. After such a long wait and such disappointing treatment, I would have expected them to do the right thing and replace the bracelet at no cost.

In the end, I reluctantly agreed to pay the $75 just to move forward, but this experience has left me with a very negative impression. For a brand that prides itself on luxury and quality, the way they handle customer issues is completely unacceptable.

I will be sharing this review so others are aware of how little this company stands behind its products and how they treat loyal customers. I strongly urge management to take a serious look at how they handle service issues because situations like this damage trust and reputation more than they...