United Carrier Towing Services — Local services in Los Angeles

I called AAA for a tow in my 1961 Lincoln for a flatbed specifically. I have towed this car easily 20 times on flatbeds since owning it the past 15 years in various states of restoration. They arrived promptly, and my vehicle was lowered because I have air suspension due to the vehicles length. I had lowered the front end of the car hoping fuel was not getting to the fuel pump due to the parking lot. When the tow truck driver arrived (long hair latino mail, tall), he looked at my vehicle briefly, asked me if it would start, and I told him it was having a fuel vapor lock issue. He walked away without a response and got on dispatch. I was raising the car to prepare to winch it onto the flat-bad as I have MANY time before. He approached and said "Because your car has modified suspension you will need to call AAA commercial services." Huh? Never have I EVER been told this after 12 years as a AAA member. I told him that the car lifts up beyond stock height and actually lifted the front via remote control keyfob. He continued to walk away and eventually drove away just saying "Call AAA I cannot help you!" He drove halfway down the block and proceeded to take the next call, presumably the easier call?

What a CROCK this company is. He didn't want to deal with a classic car and loading it up on his flatbed, so he just said he couldn't do it for some non-existent reason. AAA told me that it would be investigating it.

This long haired prick needs a serious lesson in customer service and should be fired for his laziness...

If you have AAA in downtown, Burbank don't use your AAA call.

Got picked up after an accident, I was full of adrenaline and scared and nervous. I was convinced by two United towing people to take it to a lot nearby instead of my house. I was not told how much it would cost and when I asked multiple times I was told my insurance was cover it even though I replied multiple times that I only have liability.

Nobody told me it was $150 a day. From Saturday night to Monday afternoon it was $450. I had to take a bus to the lot, was told I had to do a 3% service fee if I used a card and was given zero other option.

Training for dealing with people in some very vulnerable moments would probably be very useful. It would probably help your three-star rating as well. AAA is great and most people would give them five stars but I don't appreciate them contracting out three star...

The man at the front was extremely rude and horrible! He wouldn’t even give me his name to write a review. My car was wrongfully towed and when the apartments called to tell them that he wanted the man to come and show his face and business card! I left my credit cards at home and did not have enough on my debit card to pay, so they would not release my car for 4 hours even though my husband could pay over the phone! He was not sympathetic And would not help at even yelled at my 9 year old son who was crying. I finally had to call a police officer to come and get my car. The man that got my car and towed it was very nice and offered to get things out of my car for my son, but the man at the front desk was so mean! They even damaged my car as well! Very upset with the whole situation and company! Do...