Organic Roots Catering — Local services in Louisville

I likewise cannot recommend Organic Roots for your catering needs.

We had them cater our wedding and they made several verbal agreements about serving children during our walk through at our venue several weeks before the actual event. They assured us that children would be served simple items like chicken nuggets and other bland items. Of course, we didn't get this in writing (our bad) - but we figured some Costco chicken nuggets would suffice. Day of - there was no food for the children. When we inquired we were informed that we didn't have a contract for this. Which is true - but they verbally informed us that kids would be fed. We would have been willing to pay for some frozen food to be reheated. We would have just ordered chicken tenders or chicken nuggets from the kids from McDonalds and everyone would have been happy if informed earlier. Anyway - the kids went hungry at our event and quite a few young parents were quite unhappy.

Next, we had problems with Organic Roots trying to force their planning services on us. We had a personal connection with our wedding planner who had planned many weddings for my wife's family. They tried to charge us and claim their organizer did services they clearly did not, take credit for the wedding planner's work, and other dishonest and unprofessional behavior.

Whew - not done yet. We had some family members get sick, go to the hospital, and have fairly lifechanging events happen to them. Unfortunately they could not come, lowering our total counts. This happened before the final cut off for providing the final guest count per our contract. Organic Roots did not want to lower their price to account for the lower amount of guests - something completely out of anyone's control.

Overall the communication was extremely chaotic, unprofessional, and disorganized from their coordinator/planner. We legitimately went into our wedding thinking the catering company simply would not show up. Their performance during the event was lackluster. Unfortunately my review reflects that the most contact we had with Organic Roots was through this individual. The food and preparation was pretty good! However - The communication and execution leading up to the event, and particularly the passive aggressive wrangling with our wedding planner left a really bad taste. Honestly, had it not been for their planner's unprofessional behavior, her constant bickering with our wedding planner, and verbally promising things and then blaming us for not having it in the contract - this would have been a much better experience.

Update to respond to Organic Root's response:

We had verbal assurance from our walkthrough that were not kept. Organic Roots offered those verbal assurances on their own accord. Instead we were provided excuses that it's absolutely and entirely reasonable to feed a 2 year old with an adult portion of beef brisket. We would have loved to have heard that they could not provide certain services because we could have just done these things themselves. The dislike, drama, and pettiness between Organic Root's coordinator and our wedding planner is continually evident in their response.

The response and near constant bickering with the Organic Roots planner left an extremely poor impression on us. We cannot in good faith recommend a company that blames their customers for having simple expectations. Rather attempting to ensure that our event went off without a hitch - we spent weeks playing a game of he said / she said, blaming different people, and overall providing substandard service and communication. We attempted to rectify these issues after our event but were met with similar language and blame that you can read below. The tone and demeanor of Organic Roots that you can read for yourself made interacting with them after we signed our contract extremely uncomfortable.

Honestly, it felt like the OR's coordinator was bitter that we decided to use someone else's planning services and mucked with everything she could after we decided to use...

Unfortunately, I cannot recommend Organic Roots Catering based on our horrible experience. We signed the contract and put down the deposit last fall, and then had our tasting in February. Outside of some unclear communications from them regarding the tasting, things were going well and we were happy with the food we tasted. The only deadlines mentioned at the tasting were far out (closer to our wedding date in Sept), and based on that, we had plenty of time to finalize the menu details and ask some follow-up questions to our venue. A few months after the tasting, I received an email out of the blue stating that our contract was canceled. I immediately called and spoke to the owner, Tiffany, to figure out what happened. She claimed the cancellation was due to a lack of response/communication on our part, and she insisted they had reached out to us “AT LEAST 10 times” with no response. I pulled up all communications and let her know that we had only received three emails and zero phone calls. She then backtracked and admitted that she “may have exaggerated a bit” (direct quote). I also let her know that those emails had no actual requests in them (they were of the nature of “here’s some Pinterest ideas” and “checking in to assist you with any questions or concerns”). Since the emails did not have specific requests, our deadlines were far out, and we didn’t have any questions, we didn’t feel they were urgent. I let her know that if she had sent us ANY communication (call or email) that said they needed something specific from us, or that we were at risk of cancellation, I would have immediately responded. She insisted that “ALL emails are urgent” and was getting very snarky. At this point I was in tears and trying to negotiate with her, as I was so confused by the reasoning (or lack thereof) and the suddenness of this cancellation. No luck. She did mention a waitlist for our wedding date, so my best guess is that they were able to book a larger event for our date and make more money (as our wedding is going to be very small), and so they made up an excuse to cancel. We were left scrambling to find a new caterer. Luckily, our new caterer has exceeded Organic Roots Catering in all regards (food, communication, and customer service), so it ended up being a blessing in disguise. If you go with Organic Roots, just be aware that they may cancel on you without warning, and that they aren’t above exaggerating to justify it.

EDIT IN RESPONSE TO OWNER'S REPLY: As noted above, we received ZERO phone calls and only a few emails (that did not require any specific information from us), which Tiffany verbally confirmed when I called her after the cancellation. Also, she cancelled less than three months after the tasting (not four), and at the time of the cancellation, we still had 4.5 months until our wedding date (well in advance of any deadlines she provided us for finalizing guest count,...

We were looking for Colorado and fall inspired food that was fresh and gluten free. It was not easy finding a caterer during this very busy wedding season. Many caterers were unresponsive. Many caterers weren’t giving us descriptive gluten free options. Organic Roots really delivered. They were prompt and responsive to our inquiries and provided a proposal quickly. They were very flexible and accommodating to our requests for Colorado and fall inspired dishes and ingredients. Moreover, they were priced very well. We received other proposals that were far more expensive for lesser quality ingredients and dishes. This was a very exciting given the typical added expense of organic and gluten free items.

When we went to our tasting, Tiffany and Arturo were wonderful hosts. They made us feel like old family friends. We were so impressed by the flavors and freshness in each dish. You could really see that Arturo and Tiffany took our vision and added their own spin on it which elevated each dish. My husband raved that the butternut squash risotto was the best risotto he ever had.

Tiffany and Arturo brought that same level of execution to our wedding day. Our guests raved about both the beef and trout entrees along with our corn cakes. The desserts were a true highlight of the evening. They were cute little two bit sizers that made it easy to eat while our guests were enjoying the dance floor. But, the real show stopper was our wedding cake. The funfetti flavored cake was one of the best cakes I’ve ever had (gluten free or gluten indulgent). My husband and I are looking forward to having one again on a future anniversary.

We highly recommend Tiffany and Arturo for your catering needs. They were wonderful to work with. They made the experience of choosing our dishes easy, which is difficult when you must consider food allergies. In addition, the food...