Versona — Local services in Louisville

I've always loved Versona. You walk in and the entire place sparkles. You could literally spend hours in there and probably not see everything they have to offer. I went in recently and had a return to make. Not only did I stand at the register for at least 5 minutes while the associate ignored me and continued about her business, but when she finally came over to me she acted like I was interrupting her day and treated me like a criminal for making a return. I my opinion no matter how sparkly and awesome their products are, I'm not going to continue to spend my money at a place that would hire people who treat their...

In here to return a few items and decided to try on a few tops. When I went to go to the fitting room they told me, “you know we close in 15 minutes.” While in the waiting room, she said you have 8 minutes left. I am alway conscientious about other people’s time. Then she said, “no one else better walk in here.” I have worked in retail in the past and you would think they would rather get a few sales, but it seemed like they did not care. There is no reason to be rude to people. This was a very disappointing experience. I will not...

Customer service is not good, tried to return a defect sweater and told I needed to bring the tags. I had brought receipt in and left to get tags. The lady said it was washed and worn which it was not. You should probably add under your return policy that tags are needed for returns, because nothing on your receipt...