Natural State Pest Control — Local services in Lowell

I can't express how impressed I am with Matt from Natural State Pest Control. As a facility manager, I've dealt with numerous pest control services over the years, but Matt and his team have truly set a new standard for excellence.

From the moment Matt arrived at our facility, it was clear that he takes his job seriously. He listened attentively to our concerns and took the time to thoroughly inspect every nook and cranny of our building. His attention to detail was remarkable – he even spotted potential entry points that we had overlooked !

What really stood out was Matt's comprehensive approach to pest management. He didn't just come in with a "spray and pray" mentality. Instead, he developed a tailored strategy that addressed our specific needs, taking into account the layout of our facility, the types of pests we were dealing with, and even our operational schedule to minimize disruptions.

The treatment itself was carried out with utmost professionalism. Matt and his team were respectful of our space, wore proper protective gear, and used eco-friendly products that were safe for our employees but tough on pests. They even took the time to educate our staff on preventative measures we could take to keep pests at bay.

What truly sets Natural State Pest Control apart is their commitment to customer satisfaction. Matt has been incredibly responsive to our calls and emails, often going out of his way to accommodate our schedule. It's refreshing to work with a company that values long-term relationships over quick fixes.

If you're looking for a pest control service that combines expertise, professionalism, and genuine care for their clients, look no further than Matt and Natural State Pest Control. They've earned our trust and our business for years to come. Thank you, Matt, for your...

4-16-25

Translation - "Dear consumer: we really don't care what you need or want. We're going to continue to use our unfair and immoral business model to try to get as much money as we can and we really don't care how we get it. We're going to use this long-winded response to try to convince existing and potential customers that we're actually providing a needed service, but again, we really don't care what you want."

Was shopping for termite service and got Jim on the phone. Big ole attitude right from the start. He quoted me a low one time offer of just $99 for a first time inspection followed by $40 monthly fees. He offered services ranging from termite control to flea and tick treatments. All I had to do was pay the monthly fee. he said smugly. I asked if they had any other plans like just pay a one time fee for just termite service. The answer was a no. The company I'm currently with is just $175 per year for Termite control only.

I get that every business needs to make money. But to dupe and price-gouge people is not right. Do you really need to pay the insurance on a new electronic gadget? (some accident prone people do). Cable/streaming companies offer so much content that you don't want or need. Do you really need to pay $90/month just to get ESPN and access to the streaming app? I just had a tech from another company want to charge me $1000 just to put a new breaker in my fuse box. I guess the Pest Control industry has taken note. If this is how they treat prospective customers, I'd hate to see how they treat existing ones.

Service companies are out of control. Enough...

I had mixed experiences with this pest control company. On the positive side, the technicians who came out were friendly, professional, and had excellent customer service. They were very nice to work with, which is why I’m giving them two stars instead of one.

However, I was highly frustrated with several other aspects of their service. First, their scheduling department is a mess. They don’t provide a clear window for when you can expect them to arrive, and you don’t get a confirmation until the afternoon before your appointment. This lack of communication makes it really difficult to plan around.

The products they used also didn’t seem to work at all. After the initial treatment, the pest problem persisted, and when I called to address it, the response was always the same—schedule another visit for them to apply the same ineffective products. It feels like a never-ending cycle, with no resolution in sight.

Additionally, the office staff was consistently rude whenever I called to follow up on any issues or try to get a verified time for service. It was an unpleasant experience trying to get help, which is disappointing when you’re already frustrated with the service itself.

Overall, while the technicians were great, the scheduling and office support, along with the lack of effective products, left me feeling dissatisfied. I won’t be using this company again and would suggest looking elsewhere for more reliable pest...