Sofa Selections- Harrsburg — Local services in Lower Paxton Township

Bought a sectional from them during the end of the “Covid” shortage. The sectional we picked out was said to be built in North Carolina and wasn’t their cheapest option. Needless to say, after 6 months of waiting we finally received the product. I knew it was going to be a long wait and was okay with that. We received the sectional and within one month the inside and outside arm collapsed from normal usage. It almost felt like there was cardboard used for the structure of it and the wood seemed as thin as paint sticks. Fast forward to today, we have a new couch ordered, elsewhere, and I decided to cut open the collapsed sectional to see what made it fail so quick. My guess was correct. Wood about as thick as paint stir sticks and cardboard used to shape the end arms. I can’t believe that anyone would even sell this as made in the USA. I’m not one to write reviews but I tried to call the store and emailed twice when the arms originally collapsed and never heard anything back. I figured they would have said it’s my fault but as you can see in the pictures, this couch wouldn’t last for looking at, let alone actually sitting. Please beware of the absurdly low quality they are selling.

Update “Tried to call” means no one answered or returned a call to me after someone said they would look into it. If you can “guarantee” that you didn’t receive an email, I’ll screen shot the one I sent on 8/24/22 and 8/26/22( because I never heard from you on 8/24/22 I forwarded the same email I sent two days later.)

That style of an arm is not made from a sliver of wood and tiny cardboard on other sectionals. Literally, the whole sofa fell apart, the back broke that connects to the seat portion. It was/is complete junk. Again, I can’t reiterate enough, I have never felt or seen a couch arm so brittle in my entire life, everyone who came over and saw it couldn’t believe how flimsy it was. When you pay $2,261, one month of normal use and falling apart is not acceptable.

Since this happened I went furniture shopping too many times. I was so concerned with the arms of couches I checked every single one like I had some sort of trust issues. Well I do have furniture trust issues because of the customer service and quality of furniture at Sofa Selections of Harrisburg. Whoever is responding to the comments, check 8/24/22 and 8/26/22 for the email, a late response is better than no response, even an almost 2 year...

Purchased a couch and a chaise chair about two years ago. The sales lady was very pleasant in helping us make our selections for our furniture. However this is where the positive experience has ended. The furniture only being two years old and the couch hardly sat on, looks old and tired. Both cushions on the back of the couch and especially the chaise are sagging, lumpy, and misshapen. I went into the store approximately 6 months ago to discuss the issue with the sales lady and again she was extremely friendly and nice and stated the springs are a lifetime guarantee and there was a solution for the sagging misshapen pillow. We could pay to have it constructed differently which we were glad to do . She assured us we would be getting a phone call to set up a time for the repair man to come and look at the springs and make the pillow a little different. Had that happened I would have rated them a 3, but more so for the quality of the furniture. That has been over six months ago. I have called and stopped in on numerous occasions to check when this person was supposed to come, and each time I was told a different reason for the hold up, but promised again it was going to happen. Last week I stopped in again to see why no phone call to schedule and the gentleman told me he knew nothing about it, but would call. I did inform this gentleman that he was the person I spoke with the last time I inquired and received yet another promising phone call to get the issue fixed. This gentleman called and spoke to someone while I was there and again promised me the next day I would be receiving a phone call. And again I have not. I do not recommend this store if you are looking for quality or if you are looking to have warranties and repairs honored if you do chose to...

Sofa Selections has very pleasant staff who seem honest and do not use any high pressure tactics. However when we purchased two Klaussner leather sofas there about four years ago we expected much better quality. These are used only by my husband and I cared for appropriately. Both have problem areas at the same place between the cushion which reclines and the stationary center cushion. On one there is a 15" x 1" peel area and in the same area on the other, not as bad but worsening. Their tech came to adjust them and after inspecting them reported to us he had never seen this on another sofa. To add insult to injury we were charged $63 for the visit by the main office. The gentleman I spoke to and sent pictures to in their main office was very nice but clearly has no concern that we paid nearly $5k four years ago for this furniture tha has such poor quality, telling me the manufacturer warrants for just one year. (I might note my leather sofa i got rid of to replace with these, was 15 years old with no similar imperfections.)Very very disappointed. I feel like there may be no real recourse other than filing with the Better...