Sleep Number — Hotel in Lower Paxton Township

Can you sleep well in this mattress, is it comfortable? Yes.

Is it worth it? Let me tell you my experience and you decide.

I used to be a mattress salesperson, so this is not just idle prattle. I was in a couple of mattress stores before working with Sleep Number. I wanted to work with them, because I liked their products and they seemed to have good service.

While working with them, I realized that not al that they said was exactly right. For starters, they kept talking about a 15 year warranty. While it's true they have that, 14 years of that warranty is prorated.

There's a BIG difference between prorated and non-prorated warranty. Non-prorated means that your product will keep it's value for as long as the warranty lasts. If you have a 2K mattress, with a 10 year warranty, the mattress will still be worth 2K after a decade. Prorated means the product value goes down with time. You may start with a 2k mattress with a 15 year warranty, but in year 5, your mattress might already be worth less than 50%.

The first year I had my Sleep Number mattress I had to call several times for different problems with the mattress. They had to change the chamber (the thing inside that inflates). They had to change the cover of the mattress. They had to put a metal rod at the end of the adjustable bed because the mattress kept slipping down. Finally it was working OK. Glad that the first year is not prorated.

It hasn't been full 2 years, and the chamber is leaking air AGAIN. Something that they assure you over and over, that it hardly every happens. Plus the cover is torn where the magnets are supposed to go.

I called to let them know. They are already charging me $600 for the items and installation. Bear in mind that this is for a SINGLE Twin XL mattress, of which the bed set has 2. With $600 you can find a regular good quality mattress that would work on an adjustable platform, like the one I have.

I only sleep on this mattress. I don't do, let's say, "strenuous activities" on it (particularly at my age). I might be a little overweight, but many people are, and they assure you that shouldn't be a problem. It really shouldn't be. Any other mattress company has at least a 10 year non-prorated warranty, especially for products as expensive as these are. No company will charge 40% of a product value just two years after their mattress has failed, especially mattresses that have a price of 2k and above.

Feel free to ask me any questions. My advice is to stay away from this company. There are plenty other products that will feel as good, but will cost less, and have much...

I have never left a review before, so that should tell you how much of a great experience I had here. Everyone who works at this location that I have witnessed is so kind, helpful, and friendly. I came into the store on one of their busiest days (Saturday before Labor Day). The store was busy so it took a bit for someone to be available to help me, but it was during a holiday weekend with a huge sale, so I didn't expect any different! Once a "sleep expert" became available, she came right over to me and apologized for my wait (which was totally unnecessary). Her name was Brittannie and she is seriously SO nice. I came in and knew exactly what I needed. Even so, Brittannie was still incredibly helpful and certainly knowledgeable on the products and helped gear me towards something that worked for my boyfriend, myself, AND my budget. Even though I pretty much made up my mind on what I wanted, I decided to come home and think about the purchase first, which she was fine with and didn't pressure me into making the decision in store that day. I even emailed her with questions when I got home and she emailed me back AND played phone tag with me until she could get in touch with me to answer my questions. I ended up going back first thing Sunday morning to make my purchase.

Experience is HUGE when making a big purchase, and mine was nothing short of amazing. I haven't received the bed yet as I only ordered 2 days ago, but I can already tell it was the best decision I could make solely based on the service. Thank you Brittannie, you rock! (Also, Chuck was delightful on the phone and the other woman whose name I can't remember was also very sweet. The whole...

I recommend the sleep number on Jonestown Rd in Harrisburg PA. Our Associate was Kenneth Holmes and was very knowledgeable and personable salesman. He took his time with us as we tried every mattress and every option available. This is an expensive and big decision and at no time did we feel pressured to buy that day. We shopped around and this wasn’t the case in most places we went. We read reviews, did our own research, talked to a few people we know with sleep number beds. The consensus was one of the best investments they ever made. We made our decision on the mattress and base we required. We took over a month and Ken kept in touch with us but never pressed us to buy. Just informed us on what sales we’re currently happening. He was patient as we waited for a sale on exactly what we wanted. Today we made our purchase and I have the peace of mind that we did our due diligence and can’t wait for our new bed to arrive. Thank you Ken and sales team for making this...