South Plains Lanes — Local services in Lubbock

I am not one to ever leave a review at a place but I couldn’t let anyone else get treated the way we did here. We paid for a two hour game and waited a additional hour before our lane was open. We had just started playing and our lane quit working. The balls would not return back to us, and they wouldn’t put the correct pins back up after a shot. The maintenance guy had to come over and try to fix our lane on 3 separate occasions. They never stopped the clock for our game so we wasted 30 minutes we should have been playing. He fixed it for about 5 minutes then it quit working again. Finally our lane just went dark. We stood there for 15 minutes assuming he was trying to find the source of the issue. Finally my boyfriend went up to talk to them to see what was happening and they told us they shut us off. Confused, he asked why and they told him Becuase we had caused the problems. I’m not sure how everyone else bowls, but it’s not rocket science to roll a ball down to some pins. We had been playing the same as everyone else. They never even had the decency to tell us we had been shutdown so we sat around waiting. We only got to play a solid 20 minutes before problems began occurring and then were shut off. They never offered to refund our money either. Very...

My husband and I used to love to come to this bowling alley, but would rather pay more for a good experience now. The last two times we have gone, the employees have been exceedingly rude. The most recent time, they put the two of us on a lane pairing with a birthday party of ten people. We had to ask the birthday party to move their belongings from our side of the pair so we could bowl. By the way, there were more than 15 other lanes they could have put us on.

After an hour and a half of crowded, not-fun bowling, the other party left. My husband and I had gotten a drink each and had to put them on our chairs since the party was taking up the table and bar space on our pair. Right after they left, an employee came up to tell my husband we couldn’t have our drinks on our seats, to which my husband said we would move them but we had to put them there since we didn’t have room before.

The big party left their bowling balls and shoes in their lane, which my husband and I put up since we didn’t want to leave the employees with a mess close to closing. I overheard the same guy who told us to put our drinks in the table area trash talking us as we were doing this.

Just sad. Not a fun experience, and we...

My friends and I were so hyped to come here on a Sunday! (After the Super Bowl eagles win) We arrived with so much excitement to bowl our hearts out. We walked in eager, just to be met with the most unhappy employee telling us “by the way we’re closing soon” not even giving us the proper greeting. Our smiles faded instantly just to get turned away by the rudest employee. We told them that the hours for Sunday in the google website said they closed at 12am. But he said “well we’ve been trying to fix that hours” (in the rudest way rolling his eyes) Basically kicking us out at this point. So I really suggest fixing y’all’s hours just so that doesn’t happen to fuse customers. It really was a let down, and main event will be getting our...