Souper Salad — Restaurant in Lubbock

Great concept - very good food - POOR execution. I made a 1st time visit to the Lubbock store this evening (at about 5:30pm). I entered and NO ONE was up front to greet or orient me to the restaurant.

I wandered towards the trays and plates and was stopped by an employee who curtly said "we can help you back here" (by the register) - again - 1st time visit, I had no idea of the process.

I volunteered that to the employee and rather than welcome and orient me, she just led me back to the register, took my money and offered NO further guidance!!

I again told them I didn't know the process and figured out on my own that they serve the food. I got my food, chose a table, sat down and no one had told me where the silverware was - an employee pointed me to it and as I was getting it, another CHILD employed there (WAY too many YOUNG kids working there) tried to intercept me as I GUESS it was HER responsibility to get me the silverware.

As I ate my meal, she made NO effort to visit to see how things were, whether I needed more napkins, etc. When it came time for dessert, I stood by that area for at least 3-4 minutes before an employee bothered to come from the back area. The restaurant was NOT swamped - one child (employee) was even so busy she had time to play with her smart watch. Needless to say, I left NO tip.

Again - the food is good (very good for the price), but your employees are NOT well trained, POORLY motivated, and in general NOT an asset to your business.

I'm a traveler, so I won't be back to this store, but I would HOPE you have higher employment standards than what I saw at this store.

Only 1 employee stood out as efficient, above and beyond and a "worker" - he was a young, thin black man. The rest are...

Friday nights are busy at all Lubbock restaurants, Souper Salad is no different, this restaurant is spacious and and has a vast salad bar with everything from watermelon, strawberries, sliced peaches fruits in season, cottage cheese, cold pasta salads, wide variety of dressings, ice cream station for the kids and kids at heart, healthy baked potatoes and baked sweet potatoes, pizzas breads, and a hot soup station, broccoli and cheese, potato soup usually 3-4 varieties. Lasagna, spaghetti, Mac and cheese and your drinks are included in the price, and it's all you can eat, and us seniors have a special price. kids also a special price. The employees are busy bees, making sure the buffet, and different stations are well stocked, The employees that service your table are courteous and very attentive to make sure Drinks don't get empty, and will get extra napkins etc. for you. It is the perfect restaurant for everyone, Families, seniors, , For guests/ family members who have power chairs ,wheel chairs, canes the restaurant is easy to navigate. Great place also for feeding a hungry family after baseball, soccer games. For a nice salad and tea for a meal at most restaurants it would cost you upwards of $10.00 so for under $10.00 per adult and senior and kids prices. It's a healthy alternative, to fast food. My husband and I eat there a couple of times a month, the atmosphere is quiet , and social even with the busy employees that service your table and the employees that service the buffet. Bring your friends Family and co- workers to...

Wasn't very impressed with my visit. I quickly realized nothing was actually cooked here. Warmed up, that may be. Cooked, no. When we (wife and i) first got there, the spring mix for the salad was empty. They had iceberg and spinach. Iceberg is just crisp water. Raw spinach in large amounts does not react well with my digestion. So I made do as it is a buffet. I figured I would start with other stuff and come back for a massive salad. It never got refilled. As we went there for salads, this sucked. The pizza was just warmed up, not cooked there. If you have ever had Circle k pizza, this was very similar. I'm guessing the same factory made both. Thr taco meat came out of a bag. If you know, you know. I've eaten a lot of cheap food through the years, and this was more of it. All the soups were canned. Again, if you know, you know. I was a Batchelor till I was 42, trust me. I really don't know how this place is a thing, but Taco Bell has been doing the same for a very long time, so I guess. For 2 buffets and 2 waters, it was $25. We could have eaten a lot better for that much. I'm not trying to trash it, just explaining what you will get. The 3 stars are fair for what it is. The actual salad bar is what you should expect at somewhere like a steak house that still has a salad bar. It is all basics. Chick fil-a has better salads. I had been wanting to try it for a long while, and I did. Itch scratched. No longer on my list, so at least...