Zales — Local services in Lufkin

Due to Covid this location has been closed until recently. I was told whenever the location opened to just come in for my inspections. So I did. Only to be informed “Did you make an appointment?” To which I told them no I didn’t know I needed one. (There’s no one else in the store other than workers...) “we started the appointment process yesterday, we can’t help you today because we require you to have an appointment.” So I logged online made the appointment for Friday and showed the lady I had a confirmed appointment time. Nowhere on the outside of the store does it say they require an appointment, and I was not informed that I needed one when I card to verify they were open an HOUR before I got there... I live an hour away. I took off work early to take care of my business. I understand there are new rules but when there is NOONE else in the store that needs help, and all I need is an inspection, heaven forbid someone help me today...

I had the absolute pleasure of being helped by Emalee during my recent visit to Zales, and I cannot say enough great things about her. From the moment I walked in, she was welcoming, attentive, and incredibly knowledgeable. She took the time to understand exactly what I was looking for and offered thoughtful recommendations without ever being pushy.

Emalee’s professionalism is matched by her warmth and genuine enthusiasm. She made the entire shopping experience seamless and enjoyable... something that’s rare to find these days. Her attention to detail, patience, and excellent customer service truly set her apart.

She’s not just a great employee, she’s amazing. If you're shopping at Zales, ask for Emalee. You’ll be...

The lovely women at the Lufkin, TX location are truly amazing. They have been thru hell with me between my beloved Disney Rapunzel ring getting damaged, replaced and now lost/stolen…. After the emotional roller coaster I’ve been on since yesterday, they were patient and even stayed past closing to help me find the perfect replacement ring at 60% OFF! I will forever shop with them specifically and they should get raises just based off their...