Jared Jewelers — Local services in Lynnwood

I decided to take myself for a birthday treat and buy myself a diamond necklace. I trust Jared Jewelers, so I went to the one in Lynnwood, Washington — and what a mistake that was.

As I approached the doors to walk into the store, I kept pulling on them but they wouldn’t open. An older gentleman let me in, and because I was a little awkward and embarrassed, not being able to open the doors, I lightheartedly said to him and the female sales associate behind him, “Oh, did I push instead of pull?” to which the female sales clerk replied, “No. They’re locked for our protection,” and then immediately turned on her heel and walked away without a smile or another word.

The older gentleman, who reeked of cigarette smoke, asked me what I was looking for. I said I was simply browsing to treat myself. He acknowledged this and then immediately walked away and went back to the female sales clerk, and began laughing and having a personal conversation with her; I was left to browse the store on my own.

When I finally selected a 3ct. diamond heart pendant that I wanted, I had to get the male sales clerk’s attention. He came over and only answered questions when I asked them – he was not proactive nor getting me excited to buy this piece of jewelry that was more than $3,000. If I wasn’t asking questions or talking, he was completely silent and it made me feel. He was just interested in bothered by my presence.

I walked over to look at other jewelry pieces, and he only came over when I requested him. Still reeking of cigarette smoke, the sales clerk remained reactive and did not engage himself or me in the jewelry buying process.

When I asked to look at a specific piece of jewelry, he mentioned that he thought he had something in the back I’d like to take a peek at. As he walked away towards the back of the store to grab that piece of jewelry, I was fed up and walked out without saying a word.

Looking at other reviews of this particular Jared Jeweler store in Lynnwood, Washington, rudeness and unprofessionalism are a theme. There was nothing pleasant about my experience, and I walked out empty-handed.

As it would turn out, I drove all the way to the Jared Jeweler at Southcenter in Tukwila after leaving this store, where I wound up purchasing more than $10,000 worth of jewelry on my Jared Jewelers credit card.

I hope the Jared Jewelers store in Lynnwood, Washington, is comfortable knowing they have a reputation for rudeness, poor customer service and apathetic employees — as well as losing out on $10,000 worth of business. It was also gross and disgusting to be assisted by someone whose stench of of cigarette smoke was so strong, I had to take a step back to avoid him.

I encourage you to read other reviews to note that this is a pattern and not just a one off negative review.

Under no circumstances would I ever go back to this particular store, and I encourage you instead to visit the Jared Jewelers in...

We were on the search for a Le Vain Chocolate Diamond wedding ring 💎 and striking out everywhere. Honestly, we were starting to get discouraged when we started calling various jewelry stores. Laura answered and she was so enthusiastic when we asked if they had chocolate diamonds at Jared, that it made us so excited to check them out. This was our very first experience ever with Jared. Upon our arrival, we were pleasantly greeted and Adrian ended up helping us. Now, first off I can be picky and we were looking for that perfect wedding ring. They had some very nice chocolate diamond rings, but they just weren't "thee one". So, he carefully listened and started showing us other options that they could get in. During this search, we found some very nice rings, and then we found thee 💍 one! Adrian was very knowledgeable about the chocolate diamonds and Le Vain. He explained and showed us the differences with the grades of the chocolate diamonds. Something we had zero knowledge of ourselves, but made us feel even better about the one we had chosen. He also shared with us where they were discovered and when and even when the mine sadly "dried up" (as the chocolate diamonds are absolutely beautiful). It was quite interesting and impressive. We did have a little bit of a concern about maintaining this ring, as we had been told by other jewelers that no one could fix or maintain the black rhodium that was on the chocolate diamond rings. They quickly reassured us that was not true and they have the ability right there to service the ring and to repair the rhodium if ever needed. At that point, we were totally sold and purchased this very beautiful wedding ring. So many other places were so pushy to get that sale, like a used car salesman. Not here. They were all so pleasant, knowledgeable, attentive, professional and no pressure what so ever. It was very reassuring to find a business with those qualities.

Honestly, without the amazing customer service experience from Adrian we probably would have left and just thought about it, as this was a major decision.

Additionally, during our search of the perfect ring, I had asked about the Le Vain company and Adrian shared with us the history and where they are currently located along with where they began and their envolvement with the chocolate diamonds. (I'm sure I could have found most of that information online, but it wouldn't have been the same) For us it made this ring even that much more special on top that it is a custom ring. Another thing is that Le Vain names everything after food, so my ring is a strawberry gold ring with chocolate and vanilla diamonds! 💎

After this wonderful experience, Jared will be our first choice when looking...

Pour customer service. After going in to cancel a lay away it took 2 weeks to get my money back. 2 weeks ago my girlfriend and I put a ring on lay away, so we could shop around some more. We discovered someone we know is in the jewelry business, so we decided to give her our business. That day we called to cancel our lay away, and our sales rep, Leia, told us we had to go in person to get our money back. I've never heard of such a thing, but whatever, that's fine. We go in, she asks for details about what we got instead, and processes the refund. We sign, shake hands, and bid farewell, planning to return in the future for non ceremonial jewelry. 2 days later she supposedly called and left a voice mail. 5 days later she calls back and tells me she left a voice mail (not appearing on any of my phones (work, cell, and home.)) and she informs me that instead of refunding my deposit, she had charged my card a second time, and I'd have to back in, again. I didn't want to go back in a third time, so I spoke to the manager. I live more than 90 minutes away from that store, but am in the area, 45 minutes away, weekly. I do not drive, and would have to Uber to their store. He understood this, but claims there is absolutely nothing I could do, and they couldn't compensate me for me $75+ in unexpected Uber fair, ore my 90 minutes round trip in time, to correct their mistake. He was very unhelpful in telling me to call their corporate office. I call the office, and after finally getting ahold of someone, the staff was able to convince the store to send a check to the head office, and then the head office will refund my card. I use future tense, because they say it could be another week before I see my money. They refused to over night the check to the main office, not caring that they're holding $400 of mine for 2 weeks after they were supposed to have refunded it. The head office was great, very responsive, and I feel they were doing the best they could to help. I liked a fair bit of the jewelry they had on offer, but I would never purchase from this store due to my experience with Leia and the manager. Gary was fantastic to deal with, and I feel as if he was my sales person, this mistake and subsequent sluggish solution surely would have not happened.

If you have to buy from one of the big stores, go to Blue Nile. They have the same clarity of diamonds, with better cut, butter color, and equal price. Furthermore, while they do not offer lab stones, they do ensure all of theirs are 100% conflict free, and tracable to the mine they were...