La-Z-Boy Lynnwood — Local services in Lynnwood

I have tried to give LazyBoy ample time to make our experience and purchase right, but unfortunately we are still waiting. So I wanted to make others aware of our experience. We ordered a new couch in November 2020. We anxiously awaited the 4-6 months delivery delay. We were so excited to get our couch in May 2021. It was delivered on a Saturday morning by the third party delivery crew that was hired by LazyBoy. Unfortunately after they left, my husband noticed damage to our laminate flooring. He called the LazyBoy store we ordered from and they said that we needed to contact the delivery company in order for them to take care of it. This should have been our first red flag, as we did not hire the delivery company, LazyBoy did, and therefore they should have called them and made it right with us. This did not happen. My husband had to repeatedly call to try and check status and get a hold of the delivery company. Once he finally did get a hold of the delivery company, they called us liars and told us that their crew did not do the damage. After a heated conversation where we had to defend ourselves, the delivery crew said to get a quote to fix the flooring and that they would take care of it. So we got a quote from the apartment company we were renting from, and sent that to the delivery crew, they have not responded and will not return our calls. So we contacted our local store again and they said they would try and get a hold of the delivery crew. We never heard anything. So I decided to call corporate LazyBoy as we had still not heard anything. They stated that the local store should have directed me to the corporate line in the first place. I contacted them 8/12 and they said they would reach out to the store and delivery crew to make it right. I never heard anything else. So I put in another call to corporate two weeks after my initial call and they said they had sent an email and were awaiting a response. We have still not heard anything from Lazyboy and it’s the end of September 2021. Meanwhile, we are out the money to fix the flooring, after we spent a good amount of money in the store purchasing the couch. Both of our parents and grandparents are Lazyboy customers and we were looking forward to being customers for our future couch needs. However, this experience with customer service, and the lack of care or concern for the service we received is alarming. I do not think we will be purchasing LazyBoy in the future, because for the price of their furniture, I would expect better customer care. I am writing this review as a caution to others. We do love our couch, but honestly it is not worth the months long customer service issue we are currently...

I bought a coffee table and end table and a large picture from the Silverdale store. I explained to the salesman Dave that we were doing a remodel for my in laws and I would be back in a few weeks to pick up. One piece had to come in on transfer from the warehouse. At the time of my purchase he was nice. Seemed to have issues with the computer and entering the information. He kindly apologized and said he would need the IT dept figure something out. I gave my payment and left with his card and good faith purchase. Days went by and I had to reach out to find out where my sales receipt was. Money was refunded, I’d have to pay again. I’ll fast forward from here. I went back almost a month later to pick up. Dave said I don’t know where your end table is. He’d have to look into it. Mind you it was a Saturday. Unhappy I grabbed what was there and left. On Thursday after still not hearing from him I called. Jadon answered. He stated Dave was with a customer. I asked he look up and see if my table had made it on their transfer today. He told me it didn’t, it was on for the following week. I asked him why not, there was plenty of time since Saturday. He said your Dave’s customer and I’m not stepping into this. Wow ok. Half hour later Dave calls and immediately is rude and tells me if I don’t like it then he’ll refund my $. Trying to communicate on why, what happened and knowing when I purchased it was important to have available when I came to pick it up and you’d had a month. He kept interrupting and repeated he’d just cancel the order and give a refund. What good would this do if I had a matching coffee table. Where’s the customer service and making it right, or even an apology. I couldn’t believe the way he was speaking to me and making me feel like I was in the wrong. Frustrated and shocked I reached out to the LYNNWOOD store. I apologized for dumping the situation into them but with no manager I guess available in Silverdale needed someone to help. Olga and John were so nice, helpful and apologetic for the lack of customer service I’d received. I bought the table from them and cancelled with Dave. I’ll never go back to that store. Dave didn’t even finalize my pick up of the picture and coffee table. Olga had to email him to do so. Shame as I’d visited it and bought a lot from laZboy. I’ll travel and go to LYNNWOOD from now. They have...

I found the sales representative to be very friendly and attentive. That is where it ended. His business side was lacking. I went on the day after Black Friday and the sales were still being honored. I found a recliner I liked and the price was clearly displayed and an additional 30%. He said it didn’t have a lumbar support on the chair I tried and asked if I would like to add one. I said no because I was sure it cost more. He tells me it wouldn’t have which I questioned because it makes sense it would. Then of course I said yes. He prepares the paperwork and it includes $300 more than the tickets price. It also charged double the delivery charge. I caught it and he says he will fix it, goes off and comes back with another receipt now taking off the charge with an additional $100. He didn’t even realize until I told him he now has given me a $300 deduction. This time he goes to the store manager who zeroed all the charges giving me delivery free. I again pointed that out at which time they left it as a free delivery. Then I took him to the chair and showed him the ticketed price was $300 less than he charged. Again he got the manager who said I was charged for the lumbar motor, of which I told him I only wanted it because he said it wasn’t an extra cost. Well, of course it was and it got added anyway. They offered to take it off, but by this time I was tired of it all. I ended up walking out paying for a part I didn’t originally want and got free delivery. My complaint is I had to be the one to show them their mistakes as he never checked the receipt each time before handing it to me four times. He made false statements about the cost I clearly asked about. I don’t think he was purposely trying to lie, he just didn’t have professional business skills in communication or producing correct...