Mattress Depot USA — Local services in Lynnwood

We recently had a negative experience with Mattress Depot and do not recommend it to anyone. There are a ton of other mattress stores out there who'd love your business. Don't get sucked into the positive reviews of this place like we did.

We went in on a Saturday and Andy was quick to approach. He showed us three mattress, all $1000+. We decided to try the one he said was the most popular, a memory foam. This was very different than what we had at home. He told us he'd give us a good deal, out the door for $1000, they'll cover some of the tax and delivery fee, also he'd extend the trial period from 30 days to 120. After the transaction was completed he circled the important pieces of information on the agreement form. We tried the mattress for two nights, it was awful. Hard and had a chemical smell that wouldn't leave (Dream Balance Gel 2 Mattress).

I called the store a few days later, no answer. We stopped in a few hours later. We helped ourselves to mattresses this time and found one we loved. Andy was not in, the other sales guy told us we need to work with Andy on the exchange so he can work out a deal with us and possibly get us an in-store credit for the new mattress we found since it was cheaper. I said, a credit? He said yes, an exchange needs to be of equal or greater value than the first mattress bought. Excellent, the one we loved was $300 cheaper and we weren't shown any under $1000. The guy said the mattress needs to be returned before we can get a new one, also it would be cheaper if we rented a truck or had help so we didn't have to pay their $100 delivery exchange fee. I said, exchange fee? He said yes, we charge $100 for it. Excellent, we weren't told that either. We left and went home to read the agreement we signed. What Andy circled and verbally highlighted at our first trip in was the 30 day exchange date (which he changed to 120) and the warranty info on the mattress brand. We read more and in the print it also states there's a $100 exchange fee and if you exchange a mattress, a credit will be given on the amount paid towards another mattress. This is an example of a slick salesman, helping himself to get a commission paycheck and leaving out important details for customers to make an informed decision about what's best for them. Don't worry, it's not over.

The next day (3rd trip to the store) we knew Andy would be in. We paid our generous neighbor (who had a truck) to help us deliver the old mattress and exchange it for the one we found and liked. We got to the store and Andy was with a few customers, he didn't seem to know why we were there. We told him we were in the day before, picked out a new mattress and wanted to exchange them out. He said he sold the two mattresses that day and he had none in stock. Really?! We were in the day before, the other salesman took a copy of our paperwork, wrote which mattress we wanted and were coming back for the next day, and said Andy would get it the next morning when he was in. They clearly didn't communicate with each other and didn't put ours on hold. He said we couldn't drop off the first mattress without exchanging it for a new one. So we left again with our first mattress.

Four days later Andy called, two more mattresses came in and we needed to call him back to put one on hold. We did and over the phone it was done. He gave us no In-store credit. (So we paid $1000 for a $700 mattress). We paid the $100 delivery fee and received the new mattress three days later. The delivery guys were so nice, and get this, they told us this second mattress is their most popular. Really?! The delivery guys aren't working for commission, it's clear who is. What has happened to customer service and respect? Save yourself three weeks,...

If you are thinking of buying a mattress, I definitely recommend you going to this location! I visited 2 other mattress stores around the location, but none of them offered the same attentive and friendly customer service as this one! They also had great deals during Memorial Day holiday. It was my first time purchasing a mattress, but Andy made the experience a lot easier with his knowledge on mattresses. He knew when it was the right moment to show me mattresses that matches what I’m looking for, as well as, when to leave me to try out different mattresses on my own. I appreciated this approach because I was able to feel fully sure that I picked the one that I really liked which I ended up purchasing. This location goes above and beyond to provide quality customer service with customer satisfaction in mind. Another thing that I liked was how flexible scheduling a delivery date is like, since it is focused on going around the customers’ schedules. They would text you a 3 hour window on when they can deliver to you a day before your delivery date which is helpful, so you can anticipate when they are coming that day and get things cleared out if you need to. This is the only mattress store I know...

My boyfriend and I came in to look at getting a new mattress for our new home and we couldn’t be happier with our experience here! Daniel was the most helpful and knowledgeable salesperson we’ve ever had. He showed us mattresses in all different price ranges as well as giving us background information about the materials they were made of and notable points about the manufacturers and Mattress Depot as well. We really felt like we were given everything we needed to know to find the perfect mattress for us. He was awesome about stepping away to give us time to discuss our budget and options as needed so we didn’t feel any pressure either. At the end, he gave us an amazing deal that couldn’t be beat by anywhere else we shopped at. We even had come into the store close to closing time but he didn’t rush us or anything but still let us take our time in making the decision and we couldn’t be happier with our purchase. We are definitely pleased with the quality of service and product and highly recommend this store! Best customer...