Ashley Store — Local services in Macon

If I can give them a Zero I would. I loved my sells lady Bernice. But the rest of Ashleys after you purchase was a nightmare! They had to reschedule my delivery 4 times. Didn’t bring all my stuff.That took another week. So I was with out a living room set, dinette , and 2 bedroom sets. Yes I spent A LOT OF MONEY! I did not finance my furniture I paid cash for it. It took 9 months to get my Insurance paper and it was wrong. I ended up going over their heads to get it. Plus when they delivered my furniture they damaged some and that took 5 months of calling every week for them to come a fix. Then only some was fixed and he said he will be back to fix the rest.... which remember it was damaged in delivery. That took another 3 months to get fixed. I purchased my items on 1/19/2018 and on 12/06/2018 I finally received my Corrected 5 year Insurance agreement. On my daughter bedroom set the finish on her dresser was peeling..... not paint with a glossy finish... no it was sticky paper was peeling off of her dresser so in December 2018 I left 2 messages no call back, January 2019 I left 2 messages and in February I left 2 messages. According to the Insurance I have a year warranty from Ashley from the time my furniture was delivered and it wasn’t delivered until March 2018 . (Cause they kept changing my date) so I went with out furniture for over a month. Any ways Ashley Furniture NEVER called me back and finally today I called again and they were like oh well you have to make a claim. It doesn’t matter that we didn’t call u back cause it is out of our hands now.... Wow Wow Wow so i called FCP and now I can rest easy. I will NEVER RECOMMEND ASHLEYS FURNITURE to anyone. And if anyone ask where I got my beautiful furniture from I will only tell them the nightmare that came with doing business with Ashleys . When I called Corporate thay blamed the management company they hired to represent them. So Ashley Furniture Corporate didn’t take ownership. The person I spoke with blamed someone else and apologized with an attitude.... like Are you for real. I felt as if he didn’t want to be bothered with my complaint. His attitude was like what do I want me to do about it? OMG!!!! He totally Brushed me off and my complaint. We the consumers DO NOT MATTER! But I will like to thank with all my heart the dedication that Cathie McElveen gave to straighten out my 5 year Insurance document. Once she heard my complaints she was on it and took care of it the same day. And get this, it was by accident that she got involved. She called me to make a service call for an appointment time. I told her everything and she went to work and got me what I needed. She should be in Corporate cause she cares! She didn’t have to but she got the job done! Again Thank you Cathie McElveen. If it wasn’t for you I would not have my paperwork to get my furniture fixed! I appreciate good people like you. Dedicated, caring, concerned, understanding, does your job right from start and you didn’t finish until you knew I had my paper work! Promote her cause she is the only one out of 20 different people and 2 managements and Corporate that I spoke with that cared enough to do a job that I am sure was not her job to do, but because she represents Ashleys... she did it and her only concern was to make sure I had the right paperwork. Where no...

Went with my daughter to shop for furniture for her first apartment. We explained that she would need the furniture within 4 weeks and that she lives on the 3rd floor of an apartment building with no elevators. The sales associate and the manager assured us that by purchasing that day, instead of waiting for the Memorial Day sale, we could get the items when she needed them as they were in stock and that the items would be delivered to her door. We debated paying for assembly, but because the chairs would probably come already assembled and the table would just need the legs added, it didn't make sense to pay the Additional $150 for assembly. We still considered waiting for the Memorial Day sales, but they said they would price match so it would be better to order that day so she could get the furniture on time. Well, the furniture wasn't all in-stock so the delivery team wasn't able to schedule delivery until the next month, and when they delivered the furniture they refused to bring it to her door even though the delivery policy on their website states items ordered for threshold delivery: "Threshold Delivery service, which places your furniture, in its original packaging, inside your doorway". They refused to bring it up the stairs and instead left it downstairs and outside the apartment building. My daughter had no way to carry the heavy table herself up to her apartment. Calls to the store were forwarded to the delivery company which didn't return the requested phone call. To make matters worse, the table set went on sale over Memorial Day weekend for $200 less than what she paid for it. We took a screenshot of the advertised price at their store and called to get the price match. The store denied the request because we didn't call on Memorial Day and the price had gone back up the next day when we called. This was my daughter's first experience purchasing her own furniture with her own hard-owned cash and it left a very bad taste in her mouth. Luckily, she purchased her bedroom set and living room furniture from Rooms To Go next store to Ashley. Her experience with R2Go was so different. Mickey was the best salesperson and helped my daughter get the best deals, explained all their policies and let her know exactly when her items would be delivered by ensuring what was in stock. She also knew how their delivery policy worked and every item from R2Go was delivered inside my daughter's apartment and she didn't have to pay extra for that service. Guess which store will get her business...

4/2/2024 This has to be the worse shopping experience I have ever encountered with any organization. I placed an order on 3/5/2024 directly at the store on Riverside drive in Macon Ga, with the assistance of Lucy and Amber. I had just closed on my home and needed a new dinning room we bought the Havonplane set. On 3/28/24 it was delivered, while the guy was putting the table together the extendable cord busted, I told him that I do not feel comfortable with him leaving the table in the middle of my home due to the defects, he did not welcome the idea to return the damaged table, he said that at least I have a table to use in the meantime and he will call in to warranty regarding the issue and he left. I called the warranty number afterwards and told them that I am not comfortable with the product being at my home. I was told them that they need to take back damaged goods however I was told that they can only have it repaired, I was told that a part would be shipped to my home in 7-10 business days and I should call them and they would send out a Technician. I was shocked at this solution, I then reached out to the GM at the store Robert, he stated that he would see what he can find out and call me back well today is 4.2.2024 and still no ROBERT WITH A SOLUTION. I called back on 3/30/24 spoke to Amber and Jodi , Jodi the manager told me that she would put in a ticket for a request for a new table, she also offered that I could get a new table set and she would waive the restocking fee my two options. Well today I called Amber again no word from the ticket and they do not know when they will hear regarding the ticket. I said okay give me the other option to get another set so that I can get this one out my house because my home is not a storage shed, I was then told that they cannot do that. Robert is the Manager on duty today 4.2.2024 and he would not speak with me directly he kept sending messages with Amber regarding what to say. I am still without help, I have a product that I cannot use in my home taking up space, My kids and my guests at my house has to be sitting on floors and other chairs. I need the product removed from my home please, it was delivered this way by your delivery guy and I cannot get any help!!!! I did not buy the product from the Thift Store or Facebook...