Cox Store — Local services in Macon

Today, after not only being disconnected from my service after two tech reps claimed they could not resolve my problem and one outright lied to me, I attempted to go to the Cox store. This was also necessary as for some reason I'm not quite understanding, the Cox Wifi app, the one I could use to reset my service myself, would not allow me to log in at all. It would not allow me to click the sign in page.

I understand there is "mask controversy." What I also understand is that I have a legitimate breathing problem and not only according to my doctor, but also in line with the CDC recommendations, I am unable to wear a mask. I usually carry a face shield with me, but today I did not have it. I pulled up to the store, saw the business had no signage indicated masks were required and opened the door to go inside. "Alex" greeted me telling me that I could not enter without a mask, which was quite odd since there is no signage indicating such. I told him I have a breathing condition that precludes me from wearing a mask. I told him that although denying me entry is a direct violation of the Americans with Disabilities Act (ADA( I would be willing to simply stand outside while he switched out my modem, something I happen to know required no sign in no waiting because I was there two weeks ago for this same issue. "Alex" told me that I would not be allowed to do this because I had to sign in and that unless I put on a mask, (unless I risked my life to stand outside on the sidewalk) Cox would do nothing for me. He then enlisted "Deprise"--I'm assuming that's his name because when I asked his name he had to think for a while before giving me one. I took my inhaler that clearly has my name and prescription on the front and they together told me that they would do nothing--even if I waited outside the store. I reminded them that denying me entry is not only a violation of my civil rights, it is also a violation of Federal Law. Would you like to know what Alex thinks of our nation's Federal government? I'll tell you, and I'm quoting, "Well then why don't you just go and get them then because they don't apply here." Yes. That's correct. Federal Law is not applicable in the Cox Cable store. Apparently, Alex, not Donald Trump is our president and I also assume our president-elect. Alex has the ability to overturn the 14th amendment to our constitution--you know the constitution we celebrated our Veteran's service to keeping inviolable? I will be in touch with my lawyer. Oh, Alex knows that as well. He says he doesn't care about lawyers either. I expect to return to Cox today or tomorrow and find that Cox has decided it does recognized all our laws and statues and constitution. Please also tuned in for the article I'll be posting on my Hubpages site regarding the disregard Cox has for customers and our government, choosing to embrace lawlessness as...

Paid $160 per month for cable and internet for 2 years, then our contract ended and they wanted to charge us $190 per month for the same package. Why should the price go up $30 per month for the same package?! We ended up canceling the cable and switching to internet only. I found an offer online for $96 per month (it's sad that this is considered a good price), but the representative in the store told me that was an error and that the lowest he could do was $110. I signed up online in front of him and got the discounted price of $96 per month, and of course he couldn't give me a good reason as to why I was able to sign up for a cheaper price on my own. Two days after canceling our cable we got a phone call offering us our old package (cable + internet) for $120 per month. My husband answered the call and didn't want to make a decision without me, so he told them he would think about it and call them back. I called back today to accept the offer for them to tell us that $120 per month is not possible, and the cheapest price they could ever offer us is $190 per month. After asking to be transferred to a different representative, I wasn't able to get a good deal on the cable + internet package, but she did offer me a discount on the internet ($78 per month). So the representative in the store told me the best price he could give me is $110 per month, yet somehow I'm now paying $78 per month for the same internet. This business is greedy and doesn't care about anything but money and ripping off their customers. If they didn't have the monopoly in our area, I would cancel all services and switch to another business. I can't wait to move out of Macon so I never have to use their...

"I am extremely satisfied with the exceptional customer service provided by Cox Communications. From the moment I contacted their team, I was greeted with a friendly and knowledgeable representative who was eager to assist me with my needs.

The customer service team demonstrated a deep understanding of their products and services, and were able to efficiently resolve my issues and answer all my questions. Their professionalism and courtesy were evident in every interaction, and I appreciated their willingness to go above and beyond to ensure my satisfaction.

I have been a customer of Cox Communications for some time now, and I have consistently been impressed with the reliability and quality of their services. Their cable TV, internet, and phone services have always been stable and efficient, and I have experienced minimal downtime or issues.

What truly sets Cox Communications apart, however, is their commitment to customer satisfaction. They truly care about their customers and strive to provide the best possible experience. Their customer service team is responsive, friendly, and proactive, and they always follow up to ensure that issues are resolved to my satisfaction.

Overall, I would highly recommend Cox Communications to anyone looking for reliable and high-quality cable services. Their exceptional customer service, combined with their commitment to quality and reliability, makes them a standout in the industry. 5/5 stars." Special thanks to Raven,...