Karen's Hallmark Shop — Local services in Madison Township

A fairly average location for what has become a fairly average chain. The selection and pricing of the available products doesn't live up to what the chain used to provide and can't really match local competitors, the only saving grace is that there a few fairly unique items here that do provide some reason to visit and shop here. Beyond that the staff is almost always friendly and helpful, the location is decent, the store is clean, and parking is fairly easy and available. Overall, the store is a very nice place but the selection and quality of goods available is somewhat underwhelming and the prices are higher than competitors for...

I only have one problem with this place. I am a Hallmark rewards customer but when they put your phone number in it's only for you to get points. It does not say what rewards you already have. You have to search your email and try to find your rewards yourself. After I got home I realized I a much better offer that I was not able to locate at the time. All other rewards programs can pull up the offers you have EARNED. This...

More training and better customer service skills would be great particularly when the customer is undeniably correct. I used to shop at the store more often, but the overall service keeps me away. Sadly, the specific event that prompted this post was manager supported and...