Penn Station East Coast Subs — Restaurant in Madison Township

I don’t know where the lady who made the comment they seemed bothered to help you❓ This is why I’m leaving a review cause I asked them how to. Because my husband and I have had totally 💯 the different type of service than she speaks about. I can’t stress enough what high quality of service each and every employee gives. It’s like walking into a Ma and Pa restaurant. They differently aim to plz and most certainly do. My husband unknowingly came home (2) weeks ago bragging on them not knowing how I felt and was treated. It’s neat to be able to share the same opinion with the other one even knowing. And the Manager is unbelievable, you wouldn’t even know he was the Manager for the fun loving guy he is to his customers and totally seeks to plz you too. I want to give out (5) STAR 💫 RATING TO THE FOLLOWING EMPLOYEES PLZ AND SINCERELY HOPE CORPORATE RECOGNIZERS THEM TOO PLZ.

1.) DERRICK B. 2.) VANESSA S. 3.) JANIAH L. 4.) FAITH D. 5.) MATEO C.

I’ll be back‼️ L. O. L. Next week and the week after and the week after...

I love their food, which is most important. The staff seems nice too but the only reason they didn't get 5 stars from me is because ordering ahead is a complete waste of time because whenever I think I'm saving time, and I'm on a tight schedule, my stuff is NEVER ready and I give them a good hour. For example, I had to take my kids to practice in Lancaster by 6:00. I requested the be ready by 4:30. I get there at 4:45/4:50, and it's still not ready? It's a busy place, I understand that, but isn't the whole point of ordering ahead is so that your stuff is ready on time? I don't mind waiting, but if I am on any kind of schedule, no way would I trust this establishment. I don't think I had this problem at the Bexley location as I do pickups for lunch and everything is ready when they say it will be. Only at the Canal Winchester PS do I have these days. I've done the order already online 4 or 5 times, all times I arrived and my food wasn't ready. Otherwise, this would be my family's choice of food in...

Very poor customer service went there on my lunch break got my food got into my car got all the way back to work and realized my order wasn’t correct I’m lactose intolerant so I asked for no cheese ticket on my sandwich said no cheese so I called colan answers and was rude when I complained I asked for a manager and he hung up on me called back 4xs they took the phone off the hook so I went back at this point I’m upset and not about the sandwich the principal of the situation I walk in and tell them I call and someone rudely hung up on me the cook that’s on the grill rudely tells me I better calm down or I need to leave so a manger comes over I tell him what happened he offered to make me another sandwich I declined and asked for my money back I don’t want rude ppl making my food or getting my hard earned money will never give this location business again if you make a mistake you own it fix it and move on not try to make the customer look like they are...