GameStop — Local services in Madison

Always good knowledgable folks in there to help steer me into new game choices

3/19/25 update:

While I normally love this store, always stick my head in when I'm at east town I've never had this awkward of an experience. I'll say this is a first, never seen an employee here this disinterested in the job. One of the reasons I love gamestop is it's populated by gamers who are normally excited.

Now I would have just chalked this up to a one off or a bad day and moved on with life, but here is the kicker on this visit. We picked up RS6 for PS4, sticker was $6.99. The guy was grabbing the disks and I was wandering, come back it rings up as $7.99, whatever I get it, but this nob ripped the price sticker off like I wouldn't notice. It's $1, I dont care but it was just his bad attitude combined with how he handled the misprice was just beautiful.

Still a must stop when I am in the area, but wow was this a wild first for me after shopping there for like...

Horrible Experience. I put a ps4 bundle fornite on layaway a month before BLACK FRIDAY. I seen the Black Friday ad a week in advance and seen they had the PS4 bundle on sale. I called 2 days in advance to see will I be able to get it for that price. The gentleman said YES, as long as it the same. I then told him it’s the bundle fornite he said OF COURSE. I went in today 11/30/19 was told I couldn’t get it cause it different and plus they sold OUT! I was HIGHLY UPSET. This was a gift for someone special. I’m a member her and spend lots of money with this company. I told they girl I want my money back that I put on layaway. She then ask for card I used I gave it to her. When I left out the store I look at my receipt and realize it wasn’t the correct card. I went back in and told her she didn’t ask me if I had the card ending in blah blah blah. Manger was next to her and his attitude was just as nasty. NEVER AGAIN I WILL DO A LAYAWAY WITH...

The thing about these old school brick and mortar stores is that the more you frequent them, you can establish relationships that really enhance your shopping experience. Gone are the days with real human help! I've worked in retail for years and honestly there is no such thing as a 'perfect' experience when looking for what you need every time. But with this store, the staff will absolutely do their best to get you what you need. Video games are demanding, sometimes you have to be specific. It's a sea of product, and extremely frustrating to work with. I will come back every time, to this store; not only because I'm an oldschool gamer that will buy physically until I cant, but because the staff take(the manager especially) will take their time every time. Its hard to find that in the...