JCPenney — Local services in Madison

Their phone support is pretty bad. I called a total of 5-6 different times and got hung up on once (don't know if it was on accident or on purpose, I was in the middle of explaining my problem) and 2 times they never answered, the one time I did get a response I was transferred twice and had to explain my relatively simple issue over again. When I did finally get someone to help me she was really nice, I was asking to extend the in-store hold time because I was out of town and she said she would, no problem. But then a day later I got an email my order was cancelled and I was refunded, except this was for a wedding and I couldn't re-order in time so I called again and they told me they would hold it in the store and I could just buy it again. When I went in the store no one could find my order and I waited about 45 min. & was told there was nothing they could do, then when I was about to leave the manager, Theresa, found the order and was really apologetic about the wait. She was definitely professional and courteous. Also Claire & Maritza were really helpful too. I don't think I'll order from JCPennys again because the whole process was tiresome & unorganized but their staff was pleasant and they did their best to fix the situation and that made it...

I was surprised when I saw 50-70% off Christmas clearance today (Jan. 27th). I was even more surprised when I read the signs closer and it said "take an additional 50% off merchandise that has already been reduced 50-70%". Awesome! I took some time and looked through their mess. After some time I came up with 4 sets of matching pajamas for $11.40 each. I thought, well hey, can't really beat $5.70 each! right?! WRONG! I took them to the register where I found the only things NOT an additional 50% were the pajamas. While I was discussing it, I saw that the regular price for each set was $19. I said all the signs say 50-70% off original price. She said "50% off 19.00 is almost $11.40" WHAT?! I said "50% off $19 is not almost $11.40!? You have false advertising signs if it isn't going to be at least 50% off original price". I wasn't going to push it any further...but that's the kind of help JCP has...someone incapable of figuring out that 50% of 19 is $9.50! Not almost $12!. Good luck if they think someone else is going to come in and purchase the last 4 Christmas PJ's of the same style & different sizes together....without going lower in price. That and JCP just lost a platinum card member...

I had to exchange a suit jacket that I ordered online for a different size. The store was relatively clean, however all of the clothes were a little unorganized, sizes on the wrong hangers, etc. The older woman at the exchange counter was very rude and unhelpful. The suit I was exchanging was new, in it's original shipping packaging, with all of the tags on it, and I had the order invoice saved to my phone. This is a very simple exchange for most stores, however the woman made it seem like it was an enormous hinderance. She couldn't find the suit on my order, even though I had it right on my phone. I provided as much information as I could, providing invoice and order numbers but she just kept telling me to find a different receipt, even though the suit was on the one I was showing her. After wasting 30 minutes at the counter, another employee finally called down a manager for help. The manager saw the suit on my order receipt immediately and helped process my exchange. The two customers before me in line were also making exchanges and had the same service from the woman. I recommend shopping at a...