EZPAWN (18423 FM 1488, Magnolia) — Local services in Magnolia

Horrible customer service , I came in to buy a blu ray 3 days ago and want NOT offered a protection plan. I had to fast order cables since it did not come with any to connect it and to my surprise it does not work properly! When I purchased the Blu-ray, I asked if the items were tested and worked they said yes. Mind you I bought it off the Manager. And when I come back to tell them, it does not work they tell me nothing could be done without a protection plan or a receipt. I don’t have my receipt and I was not offered a protection plan. I’ve been ask them. Do you not keep track of yourself y’all should have the item stored with a serial number or something where you can see where it was sold or it should’ve been sold under my name number , ID something. But once again to my surprise, no it was not sold under anything and they said it couldn’t be tracked without a receipt. So I do not recommend this pawn shop, at least not for electronics because they are obviously not tested and a...

If I could rate more than 5 stars I would. Their customer service here is top tier. I came in on a Thursday afternoon around 5:45 to get my guns out of pawn. I didn’t realize they close the gun cages at a specific time. Logically thinking makes complete sense. I’m currently on crutches so getting there and back is a bit of a pain, but it’s not their issue it’s mine. The manager let me know they close the gun cages at 5 so of course I was disappointed thinking I would need to come back. She informed me that they would unlock them since it was a struggle to get there. I honestly didn’t expect this and was fully ready to come back the next day with appropriate time to get them out. Not only did they do that, but they gave me a chair to lean on while going through the process and had a gentleman bring the guns out to my vehicle. They are the very definition of going above and beyond. We will always use them just based off of the 3 employees kindness towards...

I have been going to this "location" since it was Magnolia Pawn. To be completely honest, I WHOLEHEARTEDLY expected it to be a major hassle and complete headache once it changed. HOWEVER, the manager, Grace, and Crystal have been CONTINUOUSLY courteous and overwhelming, kind to me, and my situation. They are gracious enough to fully understand my medical problems and work with me to ensure that I don't lose any of my items that are in their establishment, and for that, I'm EXTREMELY thankful and...