Boot Barn — Local services in Manassas

Terrible customer service. We spent well over $1000 on several hats over a period of about a week and a half. There wasn’t a shaper on duty at the time, so today we called ahead to make sure there was a shaper at this store. Despite the fact the store closed at 9:00pm, we showed up at about 7:30 ‘AMBER’ told us the shaper was at lunch and we would have to leave the hats because they shut the steamer down an hour before they close. There was another customer that checked out after she had the conversation with me - but he was standing there and heard what she said to me. When the shaper came back into the store ‘AMBER’ took him over to the steamer and told the shaper he was going to shape just the HIS hat then shut the steamer down.

We purchased 4 hats and were looking to get 3 of them shaped. I told AMBER we called ahead of time because it’s an hour drive to get to the store. I overheard the man tell her he went out of his way to get to the store - well so did we!!

Thanks to AMBER, I returned one of the hats on the spot. Amber wouldn’t return the other one because it was purchased over 30 days ago - on 5/17, today is 6/17…. SERIOUSLY. I will be returning the other 2 hats and the boots we purchased a few days ago. After that, I will never step foot in....

First time visiting the store in Manassas. I would love to give 5 stars, but I can't. I had a great guy helping me at the boot section, but felt not welcomed by the lady who was working the register today. She definitely needs to work on her customer service skills. I used to work retail for over 20 years and now I'm a business owner myself. It's all about how you communicate with someone and make them feel welcome. It's the little things. I had the feeling she didn't want to be there, and didn't want us to be there, we came in about an hour before the store closing hours. But otherwise the store is great, loved the clothes, spent a little bit of money and will...

Sign at the very front of the store says “Cody James jeans 2 for $80.” Asked the guy at the counter if it was any of them and he said yes.

Picked out 2, rings me up and it comes up $180 and he goes “no it’s only the $55 jeans.”

Waste of time and they have no clue what’s going on. I told them they should really honor the signs they have by all the jeans and they said no.

Won’t come back....