Mattress Warehouse of Manassas — Local services in Manassas

I recently had the pleasure of shopping at Mattress Warehouse, and I must say, the experience was fantastic! My husband and I were in the market for a new mattress that would cater to both of our needs—a challenge in itself—but thanks to Basem, we found the perfect solution.

From the moment we walked in, Basem greeted us with a warm smile and made us feel right at home. He exuded a genuine passion for helping customers, which made all the difference in our shopping experience. Basem took the time to listen to our preferences and concerns about our current mattress—he really dug deep to understand our sleeping habits, which helped him pinpoint the best options for us.

His knowledge about the various mattress types and brands was impressive. He expertly explained the differences between memory foam, innerspring, and hybrid mattresses, without overwhelming us with jargon. Basem was attentive and asked insightful questions, like whether we preferred firmer support or a softer feel, ensuring that he could recommend a mattress that would satisfy us both.

What stood out the most was Basem's patience and no-pressure approach. He encouraged us to lay down on different models for as long as we needed and even suggested we try out various positions. We could tell that he genuinely cared about us finding the perfect fit rather than just making a sale. His enthusiasm for helping us find a mattress that would give us both a good night’s sleep was contagious!

After some thorough testing and expert guidance from Basem, we found a mattress that offered the perfect balance of support for my husband's back and the softness I crave as a side sleeper. Basem even shared tips on mattress care and maintenance, which was an added bonus!

The checkout process was seamless, and the delivery was prompt and professional. Our experience at Mattress Warehouse exceeded our expectations, and we couldn’t be happier with our new mattress. A huge thank you to Basem for your exceptional service! If you’re in need of a new mattress, I highly recommend visiting Mattress Warehouse and asking for Basem. His dedication and expertise make all the difference—you won't be...

By far the worst experience here. Between "Mr. Sharma" and the woman here, I'm not sure which one was more outrageous. For starters, I was very specific about what I was looking for when i walked in. Mr. Sharma automatically took me to the opposite of what I wanted because it was "in my price range and more affordable." The crazy part is he assumed what my price range was and assumed I wanted a cheap mattress just from looking at me-he never bothered asking. Textbook racial profiling. I walked around on my own and they harassed me nonstop to show me "cheaper" mattresses in the back room. When I was adament that those wouldn't fit my needs I told them I'd like info on a mattress I'd found out front. Mr. Sharma told me one price and the woman immediately vetoed that price and said she'd give me a better deal if I took it right now. I told them a mattress wouldn't fit in my car and Mr. Sharma said he'd put it on my roof. I said no I'd call for my truck and Mr. Sharma got hostile about buying it now. At this point I was completely turned off and just wanted out of there. I told them if they couldn't wait for the truck then I didn't want the mattress. Mr. Sharma then told me to leave out of the back door. I begged his pardon and he said leave out of the back door. The woman then jumped in and said that since I didn't buy anything he was asking me to leave out of the back door because the owner monitors the cameras out front and would see that I didn't buy anything. I told them I would be leaving out of the door I came in and left out of the front door. I see that I'm not the only one that this happened to and I'm wondering if the news outlets need to be made aware that the employees...

Edit: below is my original review when I initially bought the mattress, and it was a 5 star review. I came back today to discuss exchanges with the manager Amjad, which is why I’m lowering it to one star. Basically, I was asking questions about the exchange policy. However there is company policy that I can’t exchange for a different mattress and get the same deal. Fair. However, the more questions I asked, he began to lose his patience. He became aggressive and started yelling at me and said some pretty ridiculous things. “at your young age you shouldn’t be asking this many questions, you should respect your elders”. The amount of disrespect it takes to say that to your customer baffles me. He’s unprofessional, rude and doesn’t know how to deal with customers. He kept on bringing up my age, as if it invalidated everything I had to say, it was weird. Clearly he has issues, especially with his anger, and he is not fit to be a manager. Zarina is more deserving of the manager position, and Amjad is more deserving of a demotion so he can work on his customer experience skills and anger management issues.

I walked in to buy a twin mattress, Zarina assisted me and was very professional and extremely helpful. I walked out with a new mattress and pillow which I’m...