Billy Beez Manassas Mall — Attraction in Manassas

Where to begin… I did my waiver at home like recommended online, get to Billy Beez and I’m asked to do it again. Pay for my two children and a fee for myself. My children have been playing for about 15 minutes before they kindly asked for a drink, I walk over to the café looking over their menu and waiting for someone to help me. After about 5+ minutes my children come to me asking why it’s taking so long, so we walked up to the front desk where the same gentleman that checked us in is counting his register. I kindly asked if we could purchase a drink and order some food, I was told he was the only employee there and he could not help me!! Not to mention BOTH water fountains we’re down, one was dripping pretty bad and the other barely had any water coming out. You would have to put your lips onto the metal in order to get a drink, Clearly that’s not an option! After realizing that the water fountains do not work, I proceed to go back to the front and to my surprise NO one is there! But I was literally told less than three minutes ago, he could not leave the front! So my children and I stand there, waited a good 5+ minutes before heading back into the play area. I pulled out my phone, started recording while we walked around the entire park yelling for an employee. We were in the play area for over an hour with no associate! An announcement came over the intercom “Billy Beez will be closing in 30 minutes”, Thinking there was an associate upfront me and my children run to the front desk. Again, to my surprise no one was there. I realized the message played over the intercom was pre-recorded and probably plays at all of the Billy Beez. My son whom is 8 is autistic, this definitely affected him the remaining day/night!! He was scared to play, but his 3-year-old sister just wanted to play. We spent more time looking for an employee then actually playing. I have already emailed corporate and have yet to get a reply. The place was absolutely trashed, the floors looked like they haven’t been cleaned in weeks, The green tunnel slide reeked of urine!! Only one stall was available in the bathroom and the other 5/6 were out of order. The one stall available had feces everywhere!! This is unacceptable! Whom ever was supposedly working should be fired! When exiting Billy Beez, I had to force the gate open so my children and I could get out. And as we were leaving, there was a gentleman entering with a broom and dust pan. Unfortunately this review will not allow me to...

Our first experience (3 kids now 13, 9 & 5) was at a location in Nyack New York. That location was HUGE. This one is just the right size when you have three n only one adult. It’s fairly new so everything is still in good condition and clean. We came on a Tuesday before school started @ about 11:30am and they only had one person doing check in with a line out the door. Must have waited 30 minutes minimum to get in. Another employee who was more experienced and possibly supervisor but young came to front to explain something and saw line but didn’t stay to expedite the line. He walked away - poor management I say.

It’s not overly expensive but still costly for more than 1 child at $15 a kid. Adults accompanying children is a must but they have to pay to enter and on a weekday non holiday not much of an issue bc less than a $1 otherwise $3 for first adult and then $7 each adult after... that is ridiculous in my opinion. What I do love is you can leave and come back same day without additional cost. And like other kid play establishments kids and their adults get matching number bracelets when leaving. Which is great unless there is no one watching the exit gate and people just leave which was case when I was waiting on line to get in. That is unacceptable and they MUST have someone there. I’m guessing they purposely understaffed or are in desperate need of more employees. Have to be 18 I was told to work here. But again poor management. School is still out for summer and it’s a rainy day (as predicted) should have staffed accordingly. They do have a small food bar snack stand with typical pricing. I did not try the food because I just went outside in the mall and got McDonald’s for the kids because it is cheaper. Lastly I was looking at party packages for possible bday party and it is pricey with cheapest at $30 per kid!!! With one adult included per kid at no added cost. And minimum of 10 kids requirement. I host most of my parties at home so I can’t compare it to other places but...

Terrible birthday party experience. I forgot to write this review a year ago. This year as I was planning my little ones birthday party I can"t help but remember the terrible experience I had here. When entering I went to the side table as directed on the phone with the planner stood there for 20 minutes without being acknowledged. I had minor set up to do and was told to come 30 minutes early.

once told my assigned party room. upon going into the assigned party room it was filthy and still had the peoples from before shoes and trash on the floor. It took 10 minutes to track someone down to see if someone could take care of this, then i was informed that my party was moved to another room. By this time it was time for me to greet my guest so i had no time to make sure the room was ready.

Guest started showing up and they was stuck in the line that was out the door and wrapping around the corner. Since the guy at the table went missing again no one was there to give them bands and let them in. Mind you there's a fee for every 15 minutes the party goes over and the party was suppose to be started 20minutes ago.

The party coordinator who was suppose to keep everything on time was no where to be found So I couldn't notify her that my people were stuck outside and the guy with my folder with the bands in it was not at the table.

I suffer from anxiety so i normally pay for party room events so it's less stress for me and I can just focus on enjoying my sons birthday. I ended up having a full panic attack and had to go out to the car and cry so I didn't do it in front of my guest.

Needless to say if you're looking for a stress free party this is not the place to plan a birthday at. With all the chaos I'm literately terrified for this years birthday party and scarred for life.

Also, I got ahold of corporate and they don't care. Could not even give me a sympathetic apology....