Jared Jewelers — Local services in Manchester

This Jared RUINED my engagement ring a week before my wedding, and I am absolutely devastated.

We didn’t buy the ring here. My fiancé and I had just moved to the Manchester area and needed a jeweler on short notice to tighten the prongs on my engagement ring, which had loosened slightly after an accidental drop. We also wanted it cleaned before the big day. It seemed like a simple request, so we made an appointment with Jared, thinking a large chain could handle it.

When my fiancé dropped the ring off, they charged us $100 and said they’d need to keep it for a week. Our previous jeweler had done this exact service—tightening and cleaning—in a single afternoon and never charged us beyond a tip. I called Jared to ask about the cost and timeline, especially since our wedding was coming up. The rep explained it was a “whole process” that involved rhodium plating (a term I wasn’t familiar with at the time) and that they also had to wait for their jeweler to return from vacation. Despite my concerns, I thanked her for the explanation and agreed to let them hold the ring for the full week.

When we got it back—with only one week left before the wedding—the setting was completely CROOKED. The main stone’s peg head was slanted sideways, almost like the gold had melted and slid down. The tiny diamonds in the hidden halo were smashed into the band, and the detailed design on one side had vanished. My previously high-set diamond now slouched so low it touched my wedding band when I tried them on together.

Panicked, we called our former jeweler (now an hour away), who told us to bring it in as soon as possible. That was today—our wedding is in just 4 days. They gently told us the ring was so badly damaged that they couldn’t guarantee a fix in time. There was now a high risk of other stones falling out due to the compromised setting. If anything went wrong during re-setting, they might have to hold onto it longer to redo everything. That’s how badly Jared botched the repair.

We also had them check if Jared had actually rhodium-plated the ring, since that was part of the justification for the delay and fee. Thankfully, they hadn’t done it—which was good because I never asked for it and didn’t want it anyway. So, what was the $100 charge really for? That’s still a mystery.

We completely trust our former jeweler and appreciate their transparency about the risks and time involved in a proper repair. In the end, we decided not to rush the fix before the wedding and risk not having a ring at all. I’ll be wearing my engagement ring crooked on our big day, and we’ll need to have it edited in our photos. I probably won’t be able to wear it again until after the honeymoon—maybe another month or more.

I’m shocked that a jeweler I assumed would be reputable could destroy a perfectly good ring like this. While our wedding day will still be wonderful, I can’t pretend I’m not deeply disappointed that I’ll be marrying the love of my life wearing a crooked ring that was perfectly fine before we brought it to Jared.

After we called them, Jared did issue a full refund—without asking to see the ring again. They reviewed the photos they themselves took after the “repair” and could see how crooked the setting was. How did no one notice during inspection? Why would they return a ring like that to a customer, especially with such a significant event coming up? A refund was truly the bare minimum they could have done.

This whole experience has made it crystal clear: we’ll never go to a chain jeweler again. I especially don’t recommend the Manchester Jared or any Jared. A ring is too important—emotionally and financially—to trust with people who treat it like just another item in a queue.

Please don’t be like me. Don’t have your beautiful engagement ring ruined days before your wedding. It’s a level of stress no one needs right before one of the most important days...

Jareds has the absolute WORST quality standards imaginable. My husband and I bought our wedding rings there less than a year ago and it has been a nightmare. My wedding band cracked only a few months in, so I went in to have it repaired. The first thing they did was offer a replacement. I'm sentimental. I got married with THAT ring. No, I don't want a replacement. They repaired it. It cracked again only about a month later. They suggested fusing my set together so it would be stronger. I didn't want to do that, but agreed. They did an absolutely awful job. The band was soooo thin. I pointed that out and that the whole purpose was to make it stronger. They put it back in the shop for another repair. The same thing happened 2 or 3 more times, each time it looked like they hadn't made a single improvement. I finally demanded they add extra gold to reinforce the band. They did and the band has been fine. Fast forward a couple months and my hubs and I are shopping at a different jewelry store. They offer to clean our rings. They come back saying they can't because 21 of the 57 stones in my ring are loose or improperly set. They also noticed my husbands band is cracked. And he only wears his on the weekend bc he can't have it on at work. At this point, we make the painful decision that we are done dealing with jareds. We don't want new rings from them bc we don't want to have to deal with their awful quality products and terrible customer service for the rest of our lives. We want a refund and to go somewhere else to purchase new rings. This is not a decision we take lightly but feel it is necessary after everything we've gone through in less than one year. We go to Jarred's to talk to a manager about all our issues. She says we need to speak to corporate about refunds. At the time I'm writing this, that was a month ago. We still have no resolution, and in fact, haven't even been able to speak with the district manager who we are told is the only person who can approve a refund. Every time I call, I get the runaround. Oh, we've left her a message, we've sent her an email, we'll tell her to call you. No response. Today one of the larger stones fell out. I called again. Still can't get anyone who has any authority to help me. Our one year anniversary is next weekend. We told the manager we spoke to in the store and every person since that we want to renew our vows with new rings on our anniversary bc this has been such an awful experience. There is currently no hope for that AND I'm walking around with a gaping hole in my ring that looks awful. Happy anniversary to us. NEVER buy from jareds. They do not care about you or the quality of...

DO NOT GO HERE. This place is very unorganized,  unprofessional,  and inexperienced.  I gave them the benefit of the doubt a few times, but NO MORE.  They told me my engagement ring and wedding band were the same size, when they weren't.  I went back to have them resized. They never called me to let me know that they were ready. I had to call them. They admitted that they didn't call me, then apologized, so I thought no big deal, honest mistake.

Then, I go there, and a different person tells me they DID try to call me, but my phone either kept ringing,  or my voice mail was full.  That was not true,  because I did not receive any missed calls. I called my phone from my husband's phone and my voice mail was not full. I didn't erase any messages recently either.

They made the ring that I wanted looser, even more tighter, and put $80.00 sizing beads (NEVER GET SIZING BEADS) in the band. They foolishly tried to keep filing down the beads, and having me try it on again and again. I told them that I don't think they sized it correctly,  because I wanted a larger size.  They looked at the slip, apologized, said it was read wrong, and that they can have it done correctly in a few days. I told them, no thank you, and that I'll take it somewhere else.

Problems like this can be simply avoided by double checking slips and putting the ring on a ring sizer stick. It would only take a few seconds to do so. It just goes to show their laziness and inconsideration for their customers.

I can't believe they suckered me into paying for those awkward sizing beads. They said it would fit better because of my big knuckle,  and prevent my ring from spinning around my finger. The slips they use are very small and they scribble all over them so that it isn't legeble to read.  They rely on slips only  and do not utilize their computers to take notes. Please do not go here.

Read the other reviews.  I wouldn't doubt that they are frauds, and charge you more for an item of lesser value.  If you have been here before,  have your jewelry checked somewhere else,  so you can be refunded.  Just beware that they may accuse you of switching your own jewelry or stones, when you bring...