AutoFair Hyundai in Manchester — Local services in Manchester

i’ve held off on writing this for a while because I wanted to think about it but now is the time.

our experience at auto fair wasn’t exactly perfect, it wasn’t great either. we came in and test drove a few cars, we decided to go with one after knowing our high credit scores and already being preapproved by our bank. we wanted another color of the car and when our salesperson said it would be in in a few days, we said we’d wait. then she got her manager and said they “don’t know when it’ll be in, it could be weeks” so we were stuck with 2 bold color choices, we picked one and just went with it.

we played the silly games, the back and forth, the “this is the best we can do for you” nonsense, of course a manager comes over to talk to us and on and on. at this point we’re already just wanting to leave because we spent hours here with our school aged son. the dealership was also in the middle of construction so we had to leave to get snacks and drinks for our son since we had spent way more time than we would have liked there.

finally the car is purchased, we get to go home thank goodness! but don’t forget, they mentioned a survey you need to fill out over and over again or else they can’t get paid. and make sure you fill it out perfectly otherwise… you guessed it, they can’t get paid. they will call and text and email until that survey is done.

fast forward a few months later and our 2024 car is currently violently shaking when driving it, the camera when the car is on cruise control, will think there’s someone in front of you when there isn’t and slam the breaks on, and the lane correction automatically turns on randomly when it wasn’t to and jerks the wheel.

we call the service department to get the car in because a brand new car shouldn’t be having this issues and they inform us they can’t get us in for 2 weeks. at this point i’m not comfortable driving my child long distances because of the shaking so I wait on hold while she “figured out what she can do” and the by move our appt up by a few days,… well that days comes and our appointment is canceled by the dealership and now we have to wait even longer.

our car is finally going in for service tomorrow and they want the car there bright and early with no estimate as to when it’ll be done being serviced. they also only shuttle you 10 miles away so living 30 minutes away isn’t great and you’re kinda stranded and at their mercy as to when the car will be done, not to mention work had to be missed and hopefully the car is ready by the time we have other things to do.

unfortunately we likely will not be buying a hyundai again and we definitely will be finding another dealership...

Reposting seeings as I was told to take down my last review, by the sales manager, and assured my concerns would be taken care of (they were in fact NOT taken care of).

I signed a lease for a new 2024 Tucson and the sales experience overall went well. What came after it was where the frustration began. Upon receiving my vehicle, there was a scratch located on the front passenger side exterior, this was actually noticed by the salesman himself. I was told I could bring it in later that week, they would attempt to buff it out, and I could complete a "survey" and receive a gift card for doing so. I returned and they attempted to buff out the scratch, which unfortunately they were not able to do fully. I was informed by both the sales manager (Luke) and salesman (Dave) that they could have the car go to the body shop where they would take care of the scratch. They continued to discuss the "survey" and wanting me to fill it out. I was told they would be in contact when the car could go to the body shop. In the meantime, I completed this survey, as requested. Originally I was communicating frequently with the salesman and then crickets. I finally reached out to see where things were at and was told Luke said they would not take care of the scratch and "this was reviewed after the manager recognized the survey (I) submitted after purchase." I had no idea what that meant, nor do I know where, why, and how things changed in the span of a few weeks. I was then told by the salesman he "can answer any questions about the car though." I completed this survey (that they were harping me about) and because I did it, they won't fix something they said they would. It's beyond confusing, frustrating, and makes no sense. Also never received the gift card, FYI. An update as of 7/15 after I posted this review originally, I was contacted by Luke to remove the review and they would take care of the scratch if I did. He said there was "miscommunication" on my end as the survey answers needed to be perfect score for them to fix it. 1. This was never relayed, despite him arguing it was miscommunication 2. They, again, told me they would take care of it originally after I got the car 3. Not once anywhere did anyone say the survey needed to be perfect across the board. He apologized and told me that regardless they would take the car to the body shop and fix it. I then heard from the salesman and he told me he'd touch base with the manager, and then nothing. That was 5/29 :). It's a shame because Hyundai, as a whole, I am very satisfied with but this whole experience with Luke has been terrible and I caution anyone that believes a...

If I could give no starts I would.. I brought my wife’s car to the Autofair Hyundai service department for a metal on metal grinding and poping noise coming from the rear differential when turning either direction. They called us to come back and when I went into the service department to see what was going on with it the service advisor, Johnathon Swallow proceeded to tell me it was the alignment and the tires that we just had put on the car causing the noise. He told me he’s been doing this for many many years and he has never seen a Palisade that needed a differential or carrier bearing but he has seen it in a Genesis.. I couldn’t believe what I was hearing, my RUBBER tires are the cause of all of it apparently. He then told me that his technician test drove the vehicle, my wife took a picture of the odometer when we dropped it off and when we picked it up it had 1 mile put on it. It was very obvious at that point that they did not test drive the vehicle because if they did they would have noticed instantly that the rear end was binding up as soon as they took that sharp corner to leave the dealership. However I was informed of this by my wife once we got home that there was only 1 mile put on the car on the test drive. John then insured me that an alignment and new tires would fix the issue. We even have that in writing on our diagnostic paperwork we received when picking up the car. I even argued with him for a minute and he told me if you are a mechanic go look at the tires. My tires are worn the way they are due to the faulty differential. Since bringing it into that nightmare of a dealership I had brought it to 3 other shops which ALL diagnosed it as needing the rear differential rebuilt or replaced. I have spent $1000’s of dollars on tires, diagnostic fees, and alignments for the noise to still be active. Now that we have reached back out to the dealership in regards to their misdiagnosis I can’t get the service adviser, assistance manager or general manager to call us back.. John was very adamant about it being the tires and alignment and said it’s gonna be hard to get it covered under warranty. In so many words it feels like they are trying to avoid us until our warranty runs out so they don’t have to eat the cost. DO NOT GO TO THIS DEALERSHIP FOR SERVICE, better off driving to somersworth or North Hampton for any type of service. At least their honest.. and...