Staples — Local services in Manchester

I've used Staples in Manchester for all my printing needs over the past 15 years. I've never had a problem until Saturday—awful service at the print shop. The woman was argumentative with me, unclear about what she was asking me, and annoyed that I didn't know what to tell her. She continued to offer something but then said they don't do that. Then she tried to wrestle my binder/PDFs out of my hands!!! She complained that I had too many photos to print (multiple times) and that my PDF pages must be counted before I place my order. I didn't prepare for that, as I've never had to. Always, I have brought print jobs that needed many hundreds of pages and photos copied. I've always handed the job to them; they take my name and account info and review what I need. Simple. This is the worst experience I have ever had at Staples OR ANY OTHER STORE. EVER. The worst part of this nightmare was the "customer service" person is the General Manager. I just called to ask about the status of my order. The poor guy who tried to help said, "They wouldn't tell me as they are too busy....

Super disappointed. I've used their Amazon return service a few times with no issues. On this visit the person behind the counter made me wait a long time even though there was no one else there. I kind of thought it was on purpose but I didn't say anything. She finally came over and processed my return. It was a $20 necklace. I got my receipt and left. Well, the receipt is long gone and I get notified today the necklace was never received by Amazon. Since I stupidily tossed the receipt I have no record of the return but I KNOW I RETURNED IT. Maybe it got lost somehow. Regardless, I'm going back to doing them at the kiosk at...

Placed and paid an order online for a product that they can't make because their ongoing equipment issues that they new for months but they still have the product available online...

They refused to transfer the order to the Bedford nh staples "where the equipment is functional" and they person from the business center said:

It takes 2 seconds for me cancel your order but I'm just too busy to do it now so you'll have to wait and hang up the phone. People at this location are out of control with no manager on the floor.

Corporate please get a handle on...