Men's Wearhouse — Local services in Manchester

We’re getting ready for a weekend for next week so last weekend, we purchased a suit in store and one through their site. We were happy with the help we received, she was sweet, but the variety wasn’t all that great. After we received the online order and compared the shade of both, we weren’t really satisfied with the way they looked near my dress.

So, we go to Men’s Warehouse today to make the return and I go in alone because my partner was changing our kids diaper in the car (not thinking there would be an issue). I said I was there to make a return and Billy came over to the register.

He sees me place the suit and mailed packages on the counter. Only one mailed package was opened, tags still on everything, and the suit purchased in store still had the garment bag tied off because we didn’t try it on at home - just compared color through the bag to my dress.

He looks at me, takes the suit out of the bag, doesn’t inspect it and immediately “smells” it. “Oh no ma’am, I cannot take that. It smells like marijuana or maybe some spice you cook with”. I literally was like what? He’s like “yeah like something you cook with I can’t ask what cause that’s personal, smell it.” I smelled it and smelled…new suit. I hate to think he would’ve acted differently if I wasn’t a person of color, but his whole demeanor from the beginning with me was off.

Now I know what nose blind is but it really wasn’t that - I do not fry in my home, have not cooked anything since purchase that is fragrant like fish or heavily spiced - it’s been a crockpot week, and we do not smoke anything. He opens the mailed package items (including the one that was still sealed off) and says “I can’t resell them ma’am they stink but I can tailor them for you” I told him we hadn’t worn it, don’t smoke, and they were literally still in their purchase bags and he was just extremely rude so I left.

My partner goes inside with the pieces and Billy was dismissive and insisted my partner also smell the pieces and they don’t smell at all. So my partner asks for his name before heading to leave the store and Billy asks him to come back and refunded the purchase- but not without making a mini scene and throwing the suit in the register trash aggressively first (which I’m pretty sure isn’t even protocol)

I think it’s also important to note the irony of him claiming the suit smelled bad considering he had AWFUL breath. Like the kind that stings your nose and leaves a cloud of bad...

I am extremely dissatisfied with Men's Wearhouse. I had a large Grooms party of 9. Our first meeting with the sales rep was great, we felt like we were given a great deal and we left feeling that we understood everything. We ordered one full suit, and put in for the groomsmen to have everything but the jacket and shoes as optional if they needed them. We were told, since the groomsmen weren't getting the jacket, pocket square, and shoes as just optional, the price would be lowered. As my party went to get sized and ordered, they were all told different prices by different Men's Wearhouse's. Frustrated, we called for an explanation. We were told that the prices we were quoted were NOT accurate. Which we understood and said ok, that's fine. Move forward, on the website, it said we qualified for a free suit rental , so we gave that option one of our groomsmen who couldn't afford it. We were told yep that's fine. He went in, they charged him a deposit. We called, they said they put on file to reimburse. He went in again, he was not reimbursed. We called, they gave us an attitude, and said it was only if all groomsmen got the full suit so we shouldn't have gotten it. Again EXTREMELY misleading information. We should have been told this the first time we called, or it should not have been on the website! We got our refund for our friend, but we wouldn't be upset, if the correct information was given to us in the first place. Day of wedding, my husbands shirt has a stamp that says off the rack sample, do not give out on his back. Overall, would never deal with them again if I can help it. The one good thing I will say, is that in a pinch, we had some hiccups with pants and some shirts being the wrong size, but they fixed it immediately and was great about that. Extremely frustrated with the quality of service, communication, and organization. Being a big name in the wedding industry I had thought they...

3 horrible experiences. Last year my fiancé and I went to this location and waited over 30 minutes for someone to help us and no one came. We decided to try the location in West Hartford and was approached immediately. The sales guy told us that we didn’t need to start looking for suits because our wedding was more than 6 months away because it was literally closing time and we were in the store. My fiancé is stuck on trying a suit he saw online and decided to give it another try. He went to West Hartford and was sized and everything went great. We still want to get everyone to try the suits on so we could compare them to the other tuxedo store. Today I went to this location with two of the groomsmen. The younger sales lady was polite and helpful. I did notice the older lady seemed a little off. Either way I told some jokes to break the ice and she did lighten up. The younger sales guy that was assisting my nephew asked him for payment for his suit although I was told that we can make a deposit of $20 until all of the groomsmen have been sized and we have a final decision. He kept insisting that we pay. He then walked away and the older lady and the manager was discussing the situation. After all was done I realized that the young man had moved on to another customer and did not fully size my nephew . When I asked why, the older lady stated and I quote “ he does not need to size everything if you’re not paying.” Feeling as if I was road kill I voiced my frustration as the manager sat at the desk and did nothing. The manager then called my fiancé and told us that he looked at our profile and none of the suits were paid for and we have to pay for them two weeks before the wedding and that’s what the young sales person was explaining to me and it’s the policy. Let add our wedding is in June. The uncertainty of the suit decision ended today because we will not...