Diamond In The Rough — Local services in Mansfield

Came here the other day to have some jewelry changed. I had called before hand, wasn’t quite sure who I was speaking to as they didn’t give me their name when picking up the phone. but they seemed very friendly and willing to change the jewelry. I get to the place, she calls me up to the front desk to ask me what I needed to have done. I explained to her that I needed some jewelry changed out of my piercing, and that I had brought a piece of jewelry that I would like for her to switch it out to. She seemed hesitant at first to switch it out for me, while also pointing out the flaws of my piercing (that it was healing a bit crookedly). Just basically judging my judgment of everything. I have several cartilage piercings so obviously I know how long it takes for one to heal, but for some reason she felt the need to question my judgment of that as well. Pointing out these flaws all while there are other customers behind me. And she seemed very eager to get us out of the building. I had said bye and thank you, and got none of that back from her. Little did I know whom I was speaking to is the owner of the business. As the owner of the business I’d expect you to be a bit more professional and hospitable, but I guess you only get that if you pay for their beautiful yet expensive jewelry. I mean educating someone and talking down/humiliating someone are two different things. I did not feel educated, I...

The customer service is snoody. When I called prior to making an appointment to get a simple price range so I knew what to expect I couldn't get an answer. I told them the color of jewelry I wanted and that it was just a stud and they were persistent that they couldn't even give me a price RANGE? Very shady, appears that they change their prices based on the person. Customers should know what to expect when coming in and not even providing a price range ex "at the low end the jewelery youre looking for could be $90 or up to $260." But if you want to slight customers and overcharge, you won't do that over the phone or have them listed when you get there, which they don't.

When I approved for my appoint it took a good 25 seconds to be acknowledged and when I was she was short with me and very unpersonable. I was disappointed to find out she was going to be my peircer. However, once we were in the room she warmed up and did a great job with the piercings.

It got 3 stars instead of 1 because at the end of the day my piercings are healing & straight and they give you an itemized bill. Which shops that I've gone to in the past don't to trick customers into tipping on jewelry costs, instead of just piercing cost. The shop is one of a kind in the area so I guess they have the room to choose people that aren't welcoming or personalable but can do a good job. That is until competition comes in, then...

I have been going to diamond in the rough for many years. I have been going way before It was even diamond in the rough before they even got their Mansfield location. I will tell you this. The jewelry may be expensive, but there is a warranty on it. I've had to use the warranty on it and so have my children. They care, they always ask how we are doing how Life Has Been. I can take the jewelry out when I need to but I can never get it back in. I don't know how many times I have been there to get my jewelry Put back in including today and never been charged a dime. The gold jewelry is real gold jewelry. The silver jewelry is real Silver and the titanium is true titanium. They have a great selection to choose from. If you see something that you want and they don't have it in stock, they will order it in the color you want. I love them all here. They do great piercings and tattoos. I can't wait to figure out what I want to get pierced next and what tattoo I want to get. Thank you all for being so kind. It means the world to us. That always comes back to you guys. I will never trust anyone to pierce my family. They are so great with kids and adults. I'm a little partial and usually ask for Ashley but she has other great members of her staff that do great...