Marble Slab Creamery — Restaurant in Mansfield

Tonight, I picked up my custom ordered ice cream cake from Marble Slab Creamery. I ordered medium sized vanilla cake with sweet cream and heath bar mix. When I picked it up everything looked great so I even tipped them as I payed and left. This store is about 20 minutes from my work and about 40 minutes from my home(country life). When I get home I put the cake in my deep freeze and eat my birthday dinner with my family. We pull out the cake which still looks amazing and we slice out four slices. Problem number one: I notice that the ice cream is one layer and I can barely see any candy between the ice cream layer and the cake layer. This is odd because the whole point of marble slab is they mix in the candy with your ice cream. I brush this off as just someone being in a rush. Problem number two: I take my first bite and thankfully I do not have a peanut allergy because I take a large bite of Reese’s Peanut Butter Cup. At first I don’t say anything sometimes candy mixes happen and I think maybe a piece just fell in. NOPE. The entire cake is Reese’s Peanut Butter cups. My husband and son are happy because it’s their favorite but I happen to hate peanut butter in desserts. My husband says jokingly that this can be his cake and he’ll get me one that I like later this week. At this point I’m frustrated and I decide to call because while I don’t have a peanut allergy someone else might and I paid over $45 plus a tip, for a cake that I really don’t like. Problem number three: I call and very politely explain the issue I had and at first the clerk was very understanding took my information and said she’d have her manager call me back either tomorrow or the day after. She calls back within the hour and I am impressed. Then the clerk tells me to bring in the cake tonight and her manager will review the cake and call me back in a few days. Remember how I said I live 40 minutes away, I inform the clerk of this and her response is, “if you live 40 minutes away why did you choose our establishment?” I inform her I live in the country and that this location is closest to my work. I also am frustrated because she expects me drive 40 minutes to drop off a cake that needs to be inspected. She then tells me this is a he said she said situation and that they need to look the cake over. I then ask to speak to a manager and she tells me she is the supervisor and her managers unavailable. I end the call with well thanks happy birthday to me.

I understand that mistakes happen and I understand that people take advantage of businesses but seriously this is ridiculous.

I will never visit a...

I love coming to this marble slab but I am very disappointed in my experience from last night and will not be returning because of it. After dinner with my significant other and some friends we decided to go get ice cream at 8:45-9:00pm August 12th. Once we got to the counter, immediately the blonde lady scooping my friend’s ice cream was giving them attitude. Once she was done getting their orders, she gave no time before turning that attitude onto us. We had decided on shakes and she very rudely stated “We’re not serving shakes” which is completely understandable and we had no problem changing our order. Our problem was the tone she said it in, It was COMPLETELY unprofessional. I get having a bad day but that gives ZERO reason to treat a customer that way. She also very sloppily scooped our ice cream to the point where i had to get multiple napkins to clean up her mess. Once we moved on, I glanced back at her to see her reaching over to scoop the ice cream of the customer next to me. Through her hair was in a ponytail, it leaned into their ice cream. I found this absolutely unsanitary and disgusting. I didn’t bring it up to the customer in fear of making a scene, though now I wish I had. The ice cream was highly overpriced for how terribly I was treated. I had no problem with the rest of the workers, they were amazing. I may return but if I see the blonde worker, I will turn around and leave. I used to love this marble slab but this experience ruined it for me...

I have to give them 2/12 stars tonight. I normally drive out of my way to come to this marble slab because they make the best ice cream and have good brownies. And I have to say they didn’t disappoint on how they made the ice cream and the taste! It was very good ice cream and the staff was nice. The problem was when we went to pay. I had a birthday reward that I was trying to use and the guy couldn’t find it. I showed him the email that I got this morning reminding me to use the reward before it expired. He wouldn’t ask anyone to help him, just said that he couldn’t find it and wasn’t willing to help. I’m very disappointed. We went to marble slab tonight just to use that reward. Now I’ve probably lost that reward and I’m not pleased about it at all. Especially since I had proof of the reward. It was a marble slab e-mail with their logo and everything. They had good ice cream tonight, but when you don’t honor a promotion that was sent to my email and I show you the email I believe it should be honored. Very...