T-Mobile Authorized Retailer — Local services in Maple Valley

This is a newly opened mobile phone store in Maple Valley. I went to Covington before. I highly recommend this T-Mobile. Good service, patience, good attitude in the future👍. I'm a user who has always used Android system and never use Apple system. After entering the store, I am hesitant to choose a Samsung mobile phone or an iPhone. Finally, I chose a Samsung mobile phone. They ordered her for me, but I wanted to change the iPhone. So they changed the order for me and changed it to an iPhone. At the same time, Seth recommended T-mobile WiFi service to me. I am very likely. Finally ended the ten years of final Comcast service. (If you need to go directly to the store for consultation). I ordered 2 iPhones and T-mobile WiFi modem on 9/8/2021. Both items was be home on 9/13/2021. (Fast shipping). In the afternoon, I went to the store and they helped me install it and taught me how to use the phone. After I came back, I found that one of the mobile phone numbers was wrong, and I went to the store early in the morning. Seth was very friendly and helped me solve the problem. They’re very busy yesterday.

Seth knows that my English is limited.Every time he ask me Wi-Fi is modem:“can you install it myself? “But I installed it myself in 10 minutes today.

Thank you Seth for...

I really hate to sound like a company shill, but I've only praise for the folks in this store. After some major account problems at another carrier, we brought our phones to transfer service to T-Mobile. Sierra, George, and Xander were involved in the process -- made more difficult by the problems with our previous carrier.

All three persons were friendly, professional, and knowledgeable, in having our service transferred. George did an excellent job of explaining our options, resulting in our deciding to upgrade from the plan we'd originally selected.

I spent many years doing mystery shops as a side gig, including some cell carriers' stores. If this had been an assignment, the report would have been a "glowing" one. I would have specifically mentioned the excellent and compelling "upsell" which was typically a required component of retail and hospitality mystery shop assignments. We're much happier with the upgraded plan.

T-Mobile appears to have improved dramatically from the company that we transferred our service from,...

I have visited this store several times in the past couple months for help transferring photos and contacts etc. Each time I have had the pleasure of being assisted by Skyler. Skyler was so genuinely kind each and every time I stopped in to ask for help. I wasn’t purchasing new items from the store or making changes to my plan, yet he was still so willing to help. His customer service skills are very impressive and I can appreciate this as I’ve worked in retail for over 20 years. While waiting in the store, I noticed how genuinely kind and helpful he was with each and every customer coming in for assistance, talking to everyone as if they were a friend and in such a kind and nonjudgmental way. Even though I felt embarrassed coming in several times just because I kept changing my mind with phones, he assured me it didn’t bother them. Thanks for your help Skyler and...