Vintage Vino & Espresso — Restaurant in Maple Valley

This rating is purely based on my recent visit. I went through the drive-thru and made my usual order for myself and 2 daughters. The blonde cashier was pleasant and quick. My problem is with the brunette barista. The barista told the cashier the order and they charged me the incorrect amount. The barista then told me that a extra cup is $2.30, so I said, "if you are going to charge me the full price for an extra, I would like 2 full drinks then". The barista looked annoyed and took back the cups. quickly returned. I was suspicious about how fast it took her. I tried my daughters' drinks and they tasted like they were just warm milk, not the hot chocolates that I had ordered. I then parked and took all 3 drinks in asked for a complete refund vs having them remake the drinks. The cashier was still very pleasant while the barista tried to start a confrontation. I just explained "I would rather just get a full refund than argue about it".

With all that said my experience here is usually 5 Stars, but this is the second time that I've had to interact with this barista. The first time I shook it off as a bad day and did nothing. After today's experience I think I'll just go somewhere else, or only go when she is not there. Hopefully the next time I do go here she will...

We've been coming here weekly for 10+ years and in the past we always enjoyed the coffee, it was flavorful, deep tasting and the drinks were always well made.

Unsure what has happened recently (for the past few months) but the taste of the coffee drinks have taken a sharp decline. The last last latte I ordered was weak tasting (watery in fact) with a curious foul aftertaste, maybe the espresso machine needs cleaning, perhaps they changed their coffee beans, unsure.

The breakfast sandwich we ordered this morning (cheese and bacon bagel with sausage, egg and cheese inside) a regular favorite with the kids was warm on the outside, freezing cold on the inside and the sausage patty tasted off.

I paid with my store gift card which I was told had a balance of $14+ on it during my last visit yet was told by the server there wasn't enough credit on it to cover the price of the breakfast sandwich and I had to add $4 more from my debit card!

We love to support small, local, independent businesses, especially coffee shops (we avoid Starbucks like the plague!) but we're losing faith here...

After a Google search, myself and some friends decided give this place a try after a wedding just after 10 PM on May 27th, 2017. The sign and site both say 11 PM closing, but out of courtesy, I ask, "are y'all open until eleven?" We receive a dirty look and a response of, "I guess we are now." Being the snoops we are, it became obvious that it was not a busy night, and the young lady did later reveal that her co-worker left early because of a badly cut hand, and they decided to soft close early.

Ouch. Both to the hand and to their new star rating.

If you have a valid reason to close early, be kind and honest about it. The customer will almost* always understand. We received the worst initial customer service I've ever experienced, and it really didn't have to be that way. S H A M E

Update: turns out my wife tried this place 2 days prior and they waited almost an hour for a TO-GO sandwich...

Vintage WHINE-O & ExpressNOT, you lost potential business indefinitely, please address your issues...