Elements Massage — Local services in Maple Valley

It pains me to leave such a low rating because our massage therapist Christina is the absolute BEST. She is kind, personable, and does wonderful work.

However, the front desk staff is absolutely incompetent and we ended up cancelling our long time membership because we are so fed up with them giving us wrong information, incorrectly charging our credit card, and promising us one thing and going back on it later.

The front desk staff regularly misinforms us about how many massages we have left to use and we end up being told we have credits and then get charged later.

Once, we checked in and got brought to the waiting room, we are ALWAYS early for our appointments. We waited and waited, we're 5+ minutes past our appointment times and suddenly we get a phone call from the front desk asking where we are because we are late for our appointment - WE WERE LITERALLY SITTING IN THEIR WAITING ROOM AND THEY HAD CHECKED US IN.

After many many frustrating experiences, we finally decided to cancel our long time membership. They made it soooooo difficult! Again, we were given completely wrong information by the incompetent front desk staff. We called and asked about the process for cancelling, we were told we just needed to come in anytime and sign paperwork. We did. We specifically asked in person after we signed the paperwork if we would be charged again, she promised us no we would not have any more charges. Surprise, surprise, the very next month WE GET CHARGED AGAIN. We call and the person at the front said we needed to cancel by a certain date in order to not get charged. We specifically asked that when we cancelled and signed the paperwork and again we were told incorrect information so we had to have another month of charges. They didn't even try to make us feel better or even seemed sorry at all, they just said, oh well she gave you the wrong information.

We were trying to use up the last of our credits. We had already cancelled and had one last massage to use. We had hoped to at least have a decent experience for our last time but of course not!!! After his previous massage, my husband booked his last 90 minute massage because that is what the front desk person told him he had available for credit. He went and had his massage this weekend only to see later that he was charged for a full 90 minute massage which we were told he had a full credit for. He then had to take time out of his busy work day to call them. They admit that the front desk person incorrectly charged him (shocker) but that he only had a credit for a 60 minute massage so they would charge him for the extra 30 minutes! The person who booked him SPECIFICALLY told him he had a 90 minute credit which was the only reason he booked a 90 minute. We are so absolutely frustrated and they never seem to be sorry for their mess ups or even care about all the inconveniences and miscommunication. We are done with Elements massage. Stay far away from this place, they do not care about their customers, not even long time customers...

This place is deceitful and greedy. I started coming here 9 years ago and came regularly for a few years until I moved. In the beginning they said they were working on accepting insurance. I worked in insurance, so I know it doesn’t take years to accept insurance. They never worked on it. I’m willing to bet the reason they never got around to it was because the owner can make more money by not accepting insurance.

Speaking of the owner, I’ve been told by a number of current and former staff that she is, in fact, greedy and money-hungry and that it’s a stressful place to work. Don’t support businesses who don’t take care of their employees or want to legitimately help people in the community (accepting insurance would be a start to help out those who aren’t wealthy enough to continually pay the ludicrously high prices as part of continual therapy to decrease pain).

Lastly, my husband had a gift card for a 1 hour massage. He had the opportunity to increase the massage to 90 minutes (so 30 extra minutes). He was never informed of what the additional cost would be before accepting). When he came out of his massage, they took his gift card (that covered the 1 hour) and then told him he owed $107 for HALF AN HOUR!!! That is OUTRAGEOUS!! This place is a complete joke and utter disgrace to the community of hard-working Americans. DO NOT SUPPORT THIS GREEDY BUSINESS or support the owner who owns multiple...

This place has been consistently going down hill for years now. Their prices are 50% higher than they were a few years ago and they try to pin you into a wellness plan to bring the prices to only slightly overpriced vs competition instead of ridiculously overpriced. It’s not like they offer anything that really sets them apart short of having slightly more availability as long as you are willing to get whatever rando is available. Management is obviously only in it for the money and cannot keep employees to save their lives. So don’t get too comfortable with a specific masseuse because they will likely be gone soon. I quit even trying to have a “regular masseuse” after the 5th one in a row quit. I recently tried to use a certificate my wife had purchased for a 60 minute session and booked a 90. Went to pay the difference and they informed me the 60 minute gift certificate was valued at $69 which is not even the price for a 60 minute massage. They charged me $107 for the additional 30 minutes which means they don’t even value the 60 gift card at half the value of a 90 minute massage. I didn’t even argue. As far as I’m concerned it was a termination fee because they will never get my business again. Also if you do chose to give these criminals your money make sure you tip your masseuse cash. Totally the type of place that would try and take a cut...