The UPS Store — Local services in Maple Valley

• THEY WILL TRY TO SCAM YOU -- STAY AWAY *

I went in trying to ship a pool cue that I had recently sold online. Since the pool cue's case was an awkward shape, I figured getting a box from the store would be inexpensive and convenient. When I went inside, I asked for a box. With no mention of a price, the guy behind the counter grabbed one for me which was a bit long, cut it to size, and sealed the box with tape After asking for my information and settling on $25 to ship the package (a little above rates I found elsewhere online like at USPS) I was also charged $15 for the box. There was no prior mention of a price for the box, and I had assumed the box would come with the shipping cost. Even if the box had been $3, I think that would be somewhat reasonable (this box is 36 x 4 x 4 which can be found for $1 anywhere else) By the time I was told the price of the box we were already about to pay for the label so I felt pressured and paid for the box and shipping which came to $40. I did start to leave, but I just couldn't stomach being scammed over a box, so I demanded a refund for everything. The guy behind the counter tried to just refund me for the shipping cost claiming that since the box was already cut, he couldn't refund it. This manipulative talk made me very upset, and I reminded him that the box was cut before any mention of a price so it's not my responsibility. I did eventually get my refund for the box and shipping but this manipulative smug salesman behind the counter really had the nerve to charge me a 1500% markup on a cardboard box. The prices of boxes are set by location, so it's very much this stores fault for having such predatory pricing. The fact that they were comfortable charging me a last second $15 fee for something that cost them no more than a $1 and try to pressure me into being scammed is ridiculous and I highly recommend going to any other store to ship your items. I want to stress that UPS didn't choose to charge $15 for a box, THIS STORE chooses their pricing, and they chose to screw their customers. I've shipped other things here before, and I've had another issue with this place such as their phone message inbox being full, which clearly shows a terrible lack of customer service. These people are under handed manipulators that will try to squeeze money from you while smiling and laughing. Do...

I'm giving four stars because I don't tend to give out whatever is the top...there is ALWAYS room for improvement. I haven't even visited this location (yet)...I just like to read reviews. Sounds like A LOT of people don't understand what it takes to run a business. You don't get anything for free. While your Amazon return is "free," it is the SHIPPING that is free, not the packing. If your QR code says "No Box, No Label" (I think above it), then you are probably good to go. That is a "probably"...as there are always circumstances where something isn't quite right. On the other hand, if under your QR code it says "Customer Pack," then the CUSTOMER needs to bring in the item packed (taped up) and ready to go! If you'd like The UPS Store to do it for you, then you will have to pay for the supplies (box, bubble wrap, etc...) AND the time it takes to process the item (labor/service). That's just the way it is. There is overhead. It is not free. And this is why there is a charge for printing a label from email. It's true that some stores charge more than others. I've seen $2.00-$3.50 for the email, PLUS the cost of the copy (which has not been 10 cents for a long time). It is a service that The UPS Store provides...at a cost. Remember that they have to rent the space in the building ($$$$), buy printers ($15-20k+ each...that is no joke), printer maintenance, computers, computer programs, scanners, fax machines, phones (landline), boxes (30+ sizes), bubble wrap, wrapping paper, printer paper (different sizes and weights), laminators, laminating paper/plastic, little printers for the return/mailing machines, labels, receipt machines and receipt paper, passport machines and paper, a phone to take the passport photo, plastic bags for Amazon items (to follow the company rules), a variety of stickers, scales, tape, scissors, cutters, stamps, stamp machines, dollies (sp?), all the UPS programing and knowledge, employees' salaries...etc... I'm sure I'm missing a lot, but everyone needs to remember that NOTHING IS FREE!!! So much goes into running a business. The UPS Store is NOT gauging the customer...they are running a business. And running a business...

I’ve been using this UPS store for years and even though it’s not always the most organized or well staffed it works for the few times I need to ship UPS or do Amazon returns. Just a week ago I did an Amazon return and some how they did not scan the item properly and now it is lost. After talking with Amazon they said to contact the UPS store. I went in to inquiry about what happened and was told I would need to speak to Tammy. And was offered to leave a message for her to contact me. After 3 days I decided to call her because I hadn’t heard from her. What an unfortunate situation as she was very rude from the beginning and was more worried about the customers in the store then giving me any time to explain. Constantly talking over me and not listening. She acted like this was my fault - yes I bare some fault in stupidly not getting a receipt for the transaction. (By the way her employee never offered me a receipt and told me I was good to go). But where is her stores and employees responsibility in this? According to how Tammy behaved NONE. How do you run a business with such horrible customer service? Very sad for Maple Valley to have a business being run so poorly and no care of customer service. At no time was I rude to her or her employees, I just wanted to know how we could resolve the issue. She offered absolutely no help. Also I had another customer, while I was standing in line, tell me that he had the same exact issue happen and that he never leaves without a receipt now. Definitely a $22 lesson learned but this store won’t be getting my business nor Covington as I understand they are managed or owned by the same people. Tammy could have kept a customer by at least acknowledging that they made an error but she was rude from...