Mark's Ace Hardware — Local services in Marana

Beware. Don’t get your windows/ screens or anything replaced here. They have attitude and don’t explain the process properly.

First time I brought in a window that needed new glass they forgot to give me the bottom part of the claim ticket. When I went to pick up the window with the paid receipt the person had some attitude and was like where’s your claim ticket. I explained to them I was never given a claim ticket. She told me that she couldn’t release the window without a claim ticket even though I had the paid receipt. She looked in the back and brought up what she had and I was able to point out my window, but here’s the ironic part the portion of the claim ticket that I apparently needed was attached to the other part of the ticket that was attached to my window. So the employee who checked the window in never gave me the bottom part of the claim ticket. That’s on them but yet I was given attitude about that. So I guess as the customer I need to make sure to ask for my claim ticket??? I’m on it.

Part 2, as if part 1 wasn’t good enough. I checked another window in which needed glass replacement and this window had white stripping that went through the middle of it. The guy wrote up the claim ticket and taped it to the window and I said hey don’t I need that bottom portion of the claim ticket?? He said yes thats a good catch. I was like I know because the last time I got attitude from an ace employee about that. So clearly the people who work this counter haven’t been properly trained on how to use claim tickets. I picked up the window the next day and the white stripping in the window wasn’t there. I asked the guy about it and he claimed that the white stripping always breaks and can’t be applied to the new glass. I said I didn’t know that and I would’ve taken the white stripping off myself before I dropped the window off. The guy at the counter asked me if the guy I dropped the window off with explained that to me. I said he didn’t and it would’ve been nice to know that. Once again inconsistencies with the Marks Ace Ina staff.

Shame on me for bringing in the second window and I’ll be sure to avoid this Ace for window/ screen repair...

We took a screenshot door to be rescreenedcat this store . It had been scratched up bye our pet dog . The door was in fine working condition so the person at store suggested a pet screen which is more durable than typical type . We agreed and choice that type . After prepaying for this service several days later the store called to say the door was ready . We went to pick it up and the screen was installed so tightly that it had bent the frame terribly . The store clerk told us that was normal and it would be fine after installation . We then took door home and it wouldn’t work correctly due to the large bend in it , so we returned it and ask it to be redone . The clear agreed it was done improperly and agreed to have it redone . Two days later the store called saying it was redone and ready to pick up .we ONCE AGAIN went to the store to get it and the door was exactly the same as it was before . After discussing this with the store personnel it was determined that the door wasn’t redone and they mistakenly called us to pick it up . This time they offered to put in a regular type screen so it wouldn’t put as much stress on the door . At this point we were willing to accept any screening if done correctly . Two days later the store called and informed us it was ready again . This time the screen was put in extremely poorly as if someone with no screening experience performed the installation. , as well as the door still being bent from the previous attempt at screening . The clerk agreed it was poorly done and offered a refund in which we were left with no option but to accept . This is the absolute worst service I’ve had at any ace hardware in all my years of shopping . This store is not seeming to do anything to help its poor reputation and have lost many customers over the years due to this issue . Not hard to...

Very disappointed in this Ace...The lady cashier was extremely nice and and helpful we went there because the ace on Cortaro was out of the paint that we had bought the day prior so we went to Mark's Ace Hardware they had it we asked if they price match because it was a lot higher than it was at the one on Cortaro they said yes so the lady got the manager and then the manager said that we needed a picture or a ad or something he was very rude he just had no people skills he was too busy trying to do other stuff and he walked away as he was talking to us we were like fine so we drove all the way back to Cortaro took a picture of exactly what the guy asked for went all the way back to ina when we got there there was a different gentleman that helped us and then when he saw it it turns out that the paint we got is the same brand as the one they had but there was like a slight difference but they couldn't figure out what the slight difference was but because their cost was higher they could not give it to us for the cortaro price which irritated us because they should have just said that in the beginning that they go by cost...manager should have just said if the cost is higher than what the ad matches we can't give it to you he should have just checked that first before we drove all the way back to Cortaro and they refuse to give it to us for the add match price and we ended up paying a little bit highe..l the problem was the driving back and forth and the manager stating one thing but the cashier saying another and it was just very irritating and they just don't have very good people skills only the lady that knew so much about the frogs was extremely sweet and very nice but the other two guys not very helpful the manager is...