The UPS Store — Local services in Marco Island

I will never return to the store based on the rude and unprofessional treatment. The lady with the long gray hair was rushing throwing my stuff in boxes, not putting the barcodes in the boxes didn’t pay attention to what label went on what box. The blonde was also rude when I said, can you please slow down so we can make sure this is done properly then she chastised me and said “hey everyone perhaps this lady should leave and go to another store do you agree”, I’ve never been treated so rudely in my life. They were a disorganized mess. They never shared the box pricing or the cost of the emails until AFTER they threw the emails at and and started packing boxes. Never even asked what size box I wanted or if I could affford it. It’s really completely unnecessary to be this rude. When I did ask them to slow down, the blonde lady said we’re not allowed to slow down, we have to move fast. I explained I’m the customer paying for these labels and these boxes. And your other employee is running around, not knowing how many labels are printed or which label goes on which box it really seems like they didn’t have a handle on things. After reading the other horrible reviews for this UPS store, I went back in and retrieved my boxes from these folks because I just could not trust them. I took them across the street to Sunshine Booksellers and they were fabulous. They kindly had my boxes sent out by UPS without any...

I am disappointed with your customer service at **. I was calling to suggest a default on your Website on the tracking number page that allows the person to look up their tracking number by name and address. My issue is I can't read some of the numbers on my receipt and kept getting the error message that I had an incorrect number. I thought it would be nice to have the option to look up the tracking number by name if you can't read the number. I was asking CS if there was a reason this option isn't available. She couldn't answer me and abruptly ended the call and hung up on me. I thought that was very rude. She could have said she didn't know and maybe made an effort to find out. She gave me a bad impression of your company, as I was trying to give feedback on how to improve your system, but didn't make it that far. She said I would need to contact the store I sent my package. Why call the store and waste your employee's and our time when it could be streamlined by having this option available online? If it's a privacy issue, include a "What's your favorite.,..xxx?" When issuing a tracking number. This improvement to your Website will save a lot of time, money, and provide an added convenience for your customers.

Another option is to enlarge the tracking number on the receipt. The Z looked like a 2 and the W looked like a 0 or a V. My husband had to use a magnifying glass to read the...

They charge for basically walking in the door, I had a couple experiences trying to print and had them package an item I sold online and they charge insane prices, you would think I learned my lesson but while I was out of town I had boxes re-delivered there to pick up when I got back and nowhere when I did this said anything about additional charges, it actually said 0.00 to change. I received an email stating they are ready to pick up, and again no mention of charges only if it wasn’t picked up in 7 days it would be returned to sender. When I went to pick them up they wanted to charge me $5 per box per day, so an extra $40. I get it but then both of the people working had no idea how to even ring up the charges and had me waiting while they contacted a manager. They said they are a franchise and don’t have anything to do with the UPS app and what it says online. At this point I will just let them sit there for the 7 days and return to sender because I don’t want to give them any more...