Confection Perfection — Local services in Marietta

TL;DR they made us the wrong cake, but it tasted good.

So we used Confection Perfection for our wedding cake. We were between 2 designs (let's say 1 and 2) and 2 sizes (tall/thin vs more classic shorter/wider - let's say A and B). Ultimately we went with 1A - and this wasn't some back and forth, changing minds. I very clearly emailed them what our final choice was. When I showed up to the venue, cake 2B was there. I let my wedding planner know, and she said the person who delivered the cake never even checked in with her - just dropped it off and left.

I emailed them after the wedding to let them know. They asked was it not the cake in the contract? I had signed a billion contracts at this time, didn't specifically remember the one for this vendor, and said I'm not sure about that but here are screenshots from the emails telling you what we wanted.

They forwarded the email with the contract - what I realized was they had emailed it to my mom. My mom ended up forwarding it to me, but this was just over a week before the wedding, and when I opened it all I saw was the link for the cake payment. I was scrambling to make sure everyone was paid so I did that - I never even saw that there was a contract attached.

So partly my bad for not seeing the contract that had a picture of the (wrong) cake, but when I emailed them back to let them know that I never saw this contract, which they should know as I never sent them a signed contract (which they never followed up on) they just left me hanging and I haven't heard from them since.

Additionally, the cake we did get, even though it was one of our "designs", really doesn't even look like that cake (pictures attached). I also asked them to have a small chunk out of the cake next to the figurine of my dog with some icing on his nose to look like he was eating it (I'm lame I know) - they didn't do that so my planner had to do it right before the wedding.

So overall a pretty disappointing experience, as we were trying to support local business and had a positive experience with them...

I ordered the the cake in the third photo. I wanted to add the gold brushing that’s in the third photo. The cake designer said that it would be difficult to get the gold brushing and the detail I wanted that was in the third cake so she suggested getting gold for the pearl drop border on the cakes which is just the dots that you see around the tiers. I paid the extra cost and I thought this was a good compromise to get my colors into the cake. When I went to the wedding, I was horrified to see that it was egg yolk yellow as a the drop border. There was nothing I could do about it at the wedding, I did ask the photographer to Photoshop it to be gold instead. But the video is just going to be ugly. I emailed the company to request a refund on the upgrade that I purchased because I felt that that was the least they could do for the mistake. Weddings are hugely personal and expensive and they should not let something go out the door that way. I was really nice in my email despite how upset I am over it and even complemented the rest of the design and the flavor. The reply I got back was cold and it only stated “We are so happy you loved your cake! The color you paid for was gold, not metallic gold. Thank you for allowing us to be a part of your special day😊”

I’m really confused how someone could mistake wanting egg yolk yellow instead of metallic gold for the word gold on a wedding cake. It would be fine on a birthday cake but cake for a $20,000+ wedding. Needless to say I’m really disappointed in the service with most of the wedding industry. I guess they are so disillusioned with weddings that they forget this is a huge moment for people in their lives. It’s a huge emotional investment and a huge financial investment. If you were in the wedding industry you should take note of that for every single wedding you...

Even one year later my husband and I are still disappointed. Our wedding was hosted through a venue with predetermined flower, cake, and DJ choices. The only choice for cake was this bakery. Because the venue was busy on weekends with weddings, all appointments were scheduled for weekdays. Driving from Carrollton to Acworth and having to take time off of work, we waited at the venue roughly an hour past the end of our appointment because the tasting tray was delivered later than specified. We forgave and forgot because it was possibly a random occurrence. The tasting tray was delicious. Come wedding day the cake arrived for the guests and we were very satisfied. It was delicious and just as remembered. However, the anniversary cake wasn't there. My mother asked the delivery worker where it was and we were informed they would go right back (a thirty minute drive to Marietta?), pick it up, and bring it to us. Two hours after the original delivery time our wedding was over and they had still not brought it. At this time we called again and they asked if we could wait at the venue. We said no and told them the address of my husband's family's house in Cartersville and asked them to bring it there. Around four hours after the original delivery time at the venue the driver finally showed up at our house and without congratulations or well wishes to our special day she asked our name, we confirmed, and she handed my husband the box and said, 'here,' and walked away. One year later and we have just opened the anniversary cake to find a sizeable chunk missing from the bottom of one side. It's strange to love the quality of something but not appreciate the service that comes with it. Overall, the cake was delicious, but the customer service was...