United States Postal Service — Local services in Marietta

UPDATE- ON THURS JULY, 27, 2017- Below you will see my earlier review from a few weeks back, but fair is fair and so today I would like to add that on today's visit, I truly did receive excellent service from rep Sibyl and last week I also received very good service from a young gentleman, (forgive me I didnt see his name) who was very kind and tried to be as helpful as possible, but perhaps he was new and still in training, for he didnt seem to know the answers to some of my questions, like how much does PO Box service costs ($38 for 6 mos per Sibyl) . So based on these two superior employees, I am pleased to increase my former 1 star review. Their awesome spirit, compassion and great attitude sort of partially cancels out the previous Mr Sour Puss employee I met with last month! : )

PREVIOUS 1 STAR REVIEW BASICALLY STATED - "I walked in here at 436pm to inquire if our mail was being 'Held' or 'Forwarded' here, as our former location 'the annex' on PS Rd, sent me here. The gentleman at the counter was curt, and absolutely unhelpful whatsoever! We were shocked by his behavior, as he neither said hello nor goodbye in any form, even in my obvious dramatic, 'You have a good day, now!' Evidently, he was mentally already off the clock at 4:40pm and tried to send me back to the Annex, stating our mail wasn't there, before even checking. Yet after checking, yes our mail is coming here now under 'General Delivery'. When I inquired about purchasing a P. O. Box, it was clear he did not want to be bothered with that now. He stated I would have to have my DL, Voter Reg card and a piece of mail showing my address. I laughed and said, 'well isn't this piece of mail from your own organization evidence enough of my address'. He did not appreciate that, no sense of humour whatsoever! Exasperated, I stated I would just return another day for this. I never could see his name tag.

UPDATE- REDEMPTION - SO AS YOU CAN SEE TODAY ON JULY 27, it all just depends on the luck of the draw of whom you have help you at the counter ! Thank You to these other two employees who have been so kind and helpful and be proud you raised the bar, hopefully the other gentleman will give just a tad more effort. Perhaps he just had a bad day, it happens to us all from time...

This location has terrible costumer service! They need to fire all these people working on the register or change their position because there so damn slow there will be 3 of them and only one is helping people and at a slow rate. Everytime I go there is an unnecessary long line. Once I went and this old black man attended me and he was completely rude and unhelpful. Got to his register and set my package I say hello and he says nothing and is looking at me all crazy. He said I was rude because I had to run back home and change the packaging because he was trying to charge me extra and when I got back I went straight to him because I wasn’t going to wait in that line again and he said I was rude for cutting but I had somewhere to be and they was playing around with folks being so damn slow like people ain’t got places to be. I told him he was rude & it’s unbelievable how crappy his attitude was. This post office is right down the rode from me but I prefer to go to the one on powder springs because they never have huge lines because there quick and have great customer service...

Seems as if every since the older front desk clerks retired things at this location has gone downhill. It’s very strange that 8/22/2023 I mailed a letter certified mail from this branch to a company in San Antonio and as of 8/28/2023 there’s no tracking info provided although it shows it’s at a post office in San Antonio Texas. I spoke with Anthony Freeman, a supervisor at this branch days ago who I had to wait 15 mins to speak to at the front counter. He seemed nonchalant, claimed he called the branch in San Antonio Texas, left a message for the branch manager but received no response. I too called the same number he gave me, left a message and the branch manager called me back within 30 mins citing he never received a call or voicemail from Freeman at the Marietta branch who sent my mail which was a document with sensitive information. USPS needs a major overhaul and oversight, carriers are making mistakes that cost us the customer and stealing mail too. I reported this situation to the inspector...