Chick-fil-A — Restaurant in Marietta

Justin, a Chick-fil-A employee, embodies the values of kindness and exceptional service, making a positive impact on everyone he encounters. His dedication goes beyond the typical fast-food experience, turning routine interactions into memorable moments of warmth and care. Whether it's a simple greeting or going the extra mile to assist a customer, Justin's actions reflect a genuine commitment to making others feel valued and appreciated. His presence transforms the restaurant into a place where people feel connected and cared for.

One of Justin's most remarkable qualities is his attentiveness. He has an uncanny ability to remember regular customers' names and orders, creating a sense of familiarity and belonging. This personal touch not only streamlines the ordering process but also fosters a friendly atmosphere. Beyond remembering orders, Justin pays attention to the small details, like asking about a customer's day or offering a comforting word during a busy lunch rush. These small gestures demonstrate his empathy and genuine interest in the well-being of those he serves.

Moreover, Justin's kindness extends to his interactions with fellow team members. He is always ready to lend a helping hand, whether it's assisting with a difficult order or offering encouragement during a stressful shift. His positive attitude and collaborative spirit create a supportive work environment, where everyone feels valued and motivated. Justin's leadership by example inspires others to embrace the same values of kindness and service, fostering a culture of excellence within the Chick-fil-A team.

Customers often share stories of Justin's extraordinary acts of kindness. One customer recounted how Justin noticed her struggling with a large order while also trying to manage her children. Without hesitation, he offered to help carry the food to her car, ensuring she and her kids made it safely. Another customer mentioned how Justin went out of his way to find a specific sauce they wanted, even though it wasn't readily available. These stories exemplify Justin's unwavering commitment to customer satisfaction and his willingness to go above and beyond to make a positive difference.

In conclusion, Justin's exceptional kindness and dedication make him an invaluable asset to Chick-fil-A. His attentiveness, positive attitude, and willingness to help others create a welcoming and uplifting environment for both customers and coworkers. Justin's actions demonstrate the power of simple acts of kindness and serve as an inspiration to us all. He is not just an employee; he is a beacon of warmth and generosity, making the world a better place, one...

Popped into this lovely little Chick-fil-A location for what I thought was going to be a brief minute to pick up an Uber Eats order for a customer and I spent 30 minutes standing in the dining room waiting for them to give me an order for "Kyle M". And it wouldn't have an issue and a few things I've been different.. had it not been 12:00 on the dot ( I'm in my drop top cruisin the streets. I got a real pretty pretty little thing that's waiting for me...🎵😎 who doesn't love them some Usher?!) That dining room was packed TF Out! I mean every single stay at home mother with her sugar addicted golden from the Sun summer babies and the occasional work from home moms and dads were crawl all over that place. It was utter chaos in the kitchen three to four employees running out haphazardly shouting the names on the bags and wish they would receive no response and they plopped it down onto the little cart there waiting for the appropriate person to realize with my knees and ankles tired from standing waiting for Kyle M's order I seriously considered snatching up one of these oblivious people's orders they were just sitting there in front of me to mailing delectable while I was starving waiting for in order for customer that was never going to be made apparently. I eventually caught the attention of one of the employees I was able to ask if they had an order being prepared for Kyle in which case they did not because apparently it was never tendered.. however the hell that happens is beyond me but upon bring it to her attention she pops Kyle's order in the lineup and it was ready within about 5 minutes so way to go is CFA for saving the day Craig your mistake and for the old girl up front at that West Marietta location you identified a problem fix it immediately create a solu9tion and we're super apologetic so great job whoever trained her to do great and she deserves a raise because surely she's not making enough. I did order some fries while I waited that I use my rewards points on so I got a $4 fry for zip zilch zero Dinero... so that was a small win in the face of Chaos didn't really help my knees and ankles though because standing there for that long was absolutely not on my list of plans today and the shoes were a definite mistake. Long story long I ate my fries ask for an extra BBQ sauce and straw for Kyle ma'am and got his food delivered within just a few minutes and he tipped me because extra mile!.. thanks for the experience West Cobb...

If I could give less than one star, even less than zero I would. This is the WORST chic-fil-a experience I’ve ever witnessed. My sisters placed an order through drive through asking for TWO spicy deluxe sandwich meals. They received only ONE correct sandwich, the other being reg. chicken. My sister takes it back inside to ask for it to be remade and a fresh fry because this one will be cold waiting for the sandwich. After all she wants to eat them together just like anyone who orders a meal. She was told she can’t have a fresh fry and has to wait for the sandwich because other people have been waiting for food longer than her. She asked for a manager and Suzanna wouldn’t go and get one at first. My sisters tried explaining that they weren’t the ones who messed up the order, AND they have already paid and went through drive thru so the rest of the food is getting cold. The staff didn’t care and was rude and dismissive. The customers were even saying just give her a new fry you guys messed up. The manager Armonie was very unapologetic and eventually gave the fry, but she kept trying to defend the logic that they needed to wait after everyone else even though we already paid and have food getting cold. Chic-fil-a used to be part of the gold standard of amazing customer service, but now they’re barely better than McDonald’s. It’s sad not to take pride in a position you purposely applied for....