Northern Pleasures Marquette — Local services in Marquette

I had to update my review cuz the quality of this store as gone down hill extensively in the past 2 years. Anything I’ve bought in the last year as broken after a couple days. It’s come to a head though when I tried to redeem my 1 year warranty on a wand. I explained over the phone the company was claiming i used a third party accessory which isn’t possible as now where near here even sold attachments. I explained the situation to Sam who was very kind and helpful. They fully understood on the phone of what I was saying of the company who would redeem the warranty was putting up a lot of red flags and I worry that the distributor was given a dupe product and they should follow up. As the toy itself got hot enough to cause burns and instead of the usual silicon the brand is known for it was a flimsy foam. I had fwd the email from the company to the store so they could figure out where the disconnect is. I had a message back telling me that the best the could do is give me a new one at 50% off with the more expensive toys is kinda unacceptable imo. the manager Evan claims he’s used the same brand and loves it which i guess good for you but felt really werid as it’s more a female toy. I don’t recommend buying toys from here as it seems they don’t care of the quality they sell I could’ve gotten better service from pure romance. It a plug into the wall wand that as no attachments and it’s motor got so hot it burned they don’t care about quality.

Would add pics but not sure they are google review...

If I’m in a pinch and need something it’s nice to have Northern Pleasures around.

I will say though, today I went in with the intention of buying a $150 toy. I was going to buy it from this location because I wouldn’t have to pay shipping and wait a week.

It’s awesome they carry this toy as it’s silicone and safe for the body BUT the safety seal was broken. I understand people wanting to actually touch and see the toy in their hand. Most shops will have sample toys under the counter for people to be able to see the product without actually opening the products on the shelve.

If I am going to be buying a $150 toy, I don’t want anyone to have opened the sealed box and have touched it. First, it’s not sanitary. Second, if the toy was broken somehow, you can’t return sex toys.

I went to the front counter to talk to the girl working and she didn’t seem generally interested in helping us out. I showed her the broken seal and asked if they had anymore. She told me they didn’t have anymore in stock. It would have been awesome if she asked if I wanted them to order one for me. I’d love to buy from a local business.

So, love this shop, love the people who work the later shift, but wish there were more sanitary ways of going...

Staff EXTREMELY knowledgeable. (same with nlg, jayz good luck). My vape blew almost immediately and yes i cleaned the contacts and all the obvious things. But it was only like 16 bucks so i didn't feel out to bad, especially when mine was trouble shooted and the new one tested. Thanks alice. (great worker, over the phone knew immediately which model vape i had and made relevant suggestion about it not firing if a juul pod was in at the same time; thankfully i dont ned a vape for...