Walgreens — Local services in Marquette

I had an appointment to receive the latest COVID-19 immunization. On the day of the appointment I came in and was told by Laura that they were out of the immunization and should have more the next day. That was no problem. I said I couldn't come that day but could the day after that. Laura said that was alright and that I didn't need to make an appointment (since I already had had one). They would work me in. I came back two day's later as I said I would, and this time I spoke with Laura again. She said that things had changed; and, not only did they still not have any supply in, but that I would now have to make a new appointment a couple of weeks out from my original one (or perhaps longer depending on their supply/shipping issues). I asked if I could just come back again whenever they thought they might get it in to be worked into the daily schedule as this is what I was promised previously. Laura became unprofessional at this point. Although I was calm in explaining the situation and why I was upset (no call made to let me know the first day they didn't have it, promises not kept afterwards, no willingness to work with me to at least get a nearer appointment, and having to make extra road trips/take time to go to this location), Laura acted like she didn't understand. She also told me that I could "keep ranting" at her, but she "had other things to do." She was quite rude and unwilling to let me speak with anyone else or even give a general apology of "sorry for the inconvenience" or "this is what I can do." I plan to follow up with corporate. I did not raise my voice, curse, or do anything other than express my frustration calmly and ask to be accommodated. Laura also told me that if I had some type of transportation issue that I should have called them first, but I said I didn't think most reasonable people would do that since it was the Pharmacy's responsibility to reach out to me (not the other way around). This isn't the first time I've been treated poorly here or even the first time by this person, but it will be the last. If Walgreens doesn't hire people with basic customer service skills then I feel sorry for everyone that has no choice but to go here. Please do yourself a favor and go elsewhere. The workers here have no desire to help people or give any understanding to the fact that you made your appointment well in advance because you are quite at-risk for complications. You will have your appointment continually pushed back and all the while being treated in the most callous, unprofessional...

Picking up a scrip two weeks ago, one of the people behind the desk told me that I need to schedule an appointment online or through the app instead of walk in flu and fulfilling my second dose of the shingles vaccine. I challenged and then conceded I’d do it online (even though I knew the person behind the desk was just too busy to handle my walk in flu shot at that time).

Two weeks later, after downloading the app and scheduling an appointment for 8:50am in the morning, on a Monday, and pre checking in while I waited in line, when I was finally helped at 9:15, I was told I would need to wait in line for the people that signing up in person in front of me to get their vaccines.

I briefly explained the story and that it’s disappointing that now I have to wait even longer. The woman checking me in was short with me because she was too busy to handle my questions.

I waited to speak with the pharmacist, explained the situation. Rightfully so, she apologized, explained that corporate has cut their teams hours, and explained it was correct that I would need to wait behind the customers that just walked in ahead of me.

I respectfully explained I guess I’ll just take my business elsewhere and would encourage you too if you don’t want to waste your time too.

Feedback for Walgreens: don’t “force” customers, nor offer the services / technology if you can’t deliver on them - don’t waste your...

I stopped in to pick up a prescription for my wife on my way home from work on Thursday,February 6th, 2020. I was shocked to see that I was the tenth person standing in line. I observed three employees working, but only one waiting on customers, while the other two on the phone. There were cars also waiting in the drive through as well. When I did get to the front of the line and request the prescription after a half hour wait, I was told the prescription would not be ready until Saturday the 8th. I called my wife and she received a text from Walgreens that it was ready for pick up. I told the pharmacist that I will go else where for my prescriptions and I proceeded to the front of the store to find a manager. I asked an employee if I could speak to the manager, but the lady said unfortunately the manager wasn’t available and asked if she could help. I told her that the pharmacy is totally understaffed and that I waited a half an hour and I still could not get a prescription because it wasn’t ready. I told her that I...