Border Grill — Restaurant in Marquette

The one stop we have when returning "home" to Marquette, is Border Grill. Our order is typically 5+ Burritos & 5-6 orders of large chips & Border Salsa (a family favorite). We aren't in a hurry, are happy to wait, and have always thought that the prices were well worth it - until now. We loved the multi-colored chips (taste & consistency) but have adjusted to the newer plain version. While not as good, we've accepted them in order to enjoy our Border Salsa. Not anymore... they were so full of salt that all of the bags were completely inedible. We brushed them off in an attempt to salvage - nope, they were that terrible. The Border Salsa has also changed. No red pepper flakes, no zip or character - just bland. The burritos were okay but our favorite aspect of burrito consumption was the Border Salsa so... meh.

It's been declining for some time & we've been holding on. Growth isn't good if you sacrifice quality. Border Grill will unfortunately be removed from our "must...

I've been going to Border Grill since it first opened in the late 90's when I was going to college and it's never disappointed. When it first opened it was in a building slightly larger than a dorm room and my expectations were low. After that 1st time I made it a weekly stop while I was in college and when I come back to visit. The locations have changed, but every time I step in there a flood of nostalgic memories come back to me; I recall times when my friend Matt and I would get a video across the street at Family Video and grab food to bring back to our apartment. Others include every Tuesday when my friend, Erin, and I would stop after skiing at Marquette Mtn during my sophomore year and enjoy dinner together. I only come back every few years and I think the food won’t be as good as I remember it, but it is. My burrito order became muscle memory from 98-02 and has stuck with me: gourmet burrito w/ steak, Fuego salsa w/ chips...

They need to do a road trip to Chipotle in Green Bay to see how to make a burrito in less than an hour. They have one person taking orders, one cook, one making the burrito, another person packing it into a bag, and three people to get it from the prep area to me. It blows my mind how inefficient this place is. My drink warmed to room temp by the time I got my food!!! $30 for one burrito and chips????

To be clear, this is no fault of the staff, they are doing what they are told to do, this is a process and efficiency issue. I started by saying to look at how Chipotle operates - they serve nearly an identical menu, and I am quite certain the number of customers is on par with your busiest days. Look at your recent reviews here - you seem to be addressing similar concerns quite often. Maybe it's time to re-think your workflow?

AND THEN, WAS COLD WHEN I...